Workforce Planner

Accepting internal and external applications

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56824

Hybrid

Not Specified

Public Sector FM

37.5

Not Specified

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Workforce Planner

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Mon - Fri 1500 - 2300

The Workforce Planner is a new role established for a prestigious contract, being His Majesty’s Courts and Tribunals Service. The job holder will have responsibility for efficient and effective workforce planning while managing and escalating incidents as required. OCS provides a security service for the contract nationally with over 300 locations and the Workforce Planner will play a pivotal role in delivering our commitments to the customer and achieving our Key Performance Indicators.

A Focused, conscientious, proactive and professional individual who has an eye for detail working in a fast-paced environment. This role requires proactive and pressured reactive work and requires an individual that can think on their feet and problem solve while remaining calm. The role will also require excellent communication, both written and spoken in order for the job holder to uphold company values in all dialogue.

As part of your role, your key responsibilities will include, but are not limited to:

Management of absence, from sourcing cover to ensuring compliance with our T&A system.
Actioning of additional work requests outside of core requirements, arranging appropriate cover.
Managing the relief and casual workforce to ensure effective utilisation and reduction of agency usage.
Ensuring employees clock on/off accordingly, following up with any non-compliance and escalating appropriately.
Reacting to Alarm activations as required, liaising with our response provider and internal colleagues when needed.
Management of OOH incidents, assisting with escalation and providing resource as required.
Work closely with the relevant support functions in matters relating to the workforce planning, particularly the Helpdesk Team where a strong relationship with consistent engagement will be required.
Ensuring our T&A system is a complete reflection of hours delivered and consistently maintained to the required standard.
Ensuring that the dayshift planning team and Operational Management is fully aware of tasks complete as required.
Support with any other administrative functions in relation to people and scheduling.

The ideal candidate should meet the following criteria:

Experience of Scheduling/Workforce Planning is essential.
Experienced in the use of Time and Attendance systems, experience of Timegate is advantageous.
Proficient in the use of IT systems is essential.
Experience within the Security industry is desirable.

Working Arrangements

Planning will cover a national remit.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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