Night Soft Services Supervisor

Accepting internal and external applications

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68461

Northamptonshire

£17.42 per hour

Private Sector FM

Not Specified

Driving licence required

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Night Soft Services Supervisor

About The Role:

Shift Pattern: 4 on, 4 off nights - 12 hour shifts

We are seeking an experienced, ambitious, and highly motivated Night Soft Services Supervisor to oversee and coordinate all cleaning and security operations across a busy shopping park during overnight hours.

This is a key leadership position responsible for ensuring the Rushden Lakes is presented to exceptional standards before trading commences each day, whilst maintaining a safe, secure, and compliant environment throughout the night.

The successful candidate must possess operational experience in both cleaning and security services and will act as the senior operational lead during night shifts. The role will provide direct support to the Cleaning Manager and Security Manager, with responsibility of supporting the wider management of the contract.

Key Responsibilities

Leadership & Team Management

Lead, motivate, and develop night cleaning and security teams.
Ensure all colleagues maintain professional standards, company values, and client expectations.
Conduct shift briefings, toolbox talks, one-to-one meetings, and performance reviews.
Manage staffing levels, absences, annual leave, and resource deployment.
Support recruitment, onboarding, training, and succession planning initiatives.
Foster a culture of accountability, teamwork, engagement, and continuous improvement.

Cleaning Operations

Oversee all nightly cleaning operations across internal and external areas of the shopping park.
Ensure washrooms, public areas, welfare facilities, service areas, and external environments are maintained to exceptional standards.
Supervise deep cleaning programmes, floor maintenance, pressure washing, and specialist cleaning projects.
Carry out routine inspections and quality audits to maintain service excellence.
Manage stock levels, consumables, cleaning equipment, PPE, and uniform requirements.
Identify opportunities to improve efficiencies and enhance standards.

Security Operations

Oversee all security functions during night-time operations.
Ensure effective patrols, CCTV monitoring, access control, alarm responses, and site security procedures.
Investigate incidents, accidents, near misses, and security breaches.
Produce detailed reports and recommendations following incidents.
Act as the first point of contact during emergency situations.
Liaise with emergency services and contractors when required.

Management Support

Support the Soft Services Management Team in delivering all contractual KPIs, objectives, and service standards.
Act as the senior site representative during out-of-hours operations.
Assist in labour planning and operational budgeting.
Support contract reporting, auditing, compliance monitoring, and performance management activities.
Assist with investigations, employee relations matters, welfare support, and disciplinary processes where appropriate.
Support business continuity planning and emergency preparedness activities.

Client & Stakeholder Management

Build positive relationships with retailers, contractors, customers, and client representatives.
Ensure any service-related issues are promptly identified and resolved.
Support client meetings and contribute to service review discussions.
Promote a "One Team" approach across all service partners operating within the shopping park.

Health, Safety & Compliance
- Ensure compliance with all Health & Safety legislation, company policies, and site-specific procedures.
- Complete risk assessments, audits, inspections, and accident investigations.
- Monitor contractor compliance and permit-to-work activities.
- Maintain COSHH records, Assignment Instructions, SOPs, and Safe Systems of Work.
- Promote a proactive culture of safety and wellbeing across all teams.

Essential Skills & Experience

Previous supervisory experience within retail, shopping centres, retail parks, facilities management, or destination environments.
Proven experience managing both cleaning and security operations.
Strong leadership, people management, and communication skills.
Demonstrable experience managing incidents and emergency situations.
Ability to make decisions confidently and independently.
Strong organisational and problem-solving abilities.
Experience conducting audits, inspections, and operational reporting.
Proficient in Microsoft Office and digital reporting systems.
Passion for delivering exceptional customer service and operational standards.
SIA SG Licence

Personal Attributes

The ideal candidate will:

Be passionate about delivering outstanding service standards.
Lead by example with a visible and hands-on management style.
Self-motivation: with the desire to achieve above and beyond expectations, this should come from their passion and pride to become better, to motivate and influence the people around them
Standards: the ability to hold themselves and the team / people around them to a world class standard
Optimism & Positivity: Face challenges with energy and positivity
Accountability: accept responsibility for the outcomes expected of them, both good and developmental
Engaged: able to focus their attention on the task at hand without being distracted
Integrity: Have strong moral values, sincerity and honesty to allow others to clearly identify with them
Respectful: Enticing a deep sense of admiration and loyalty in the team / people around them
Loyalty: demonstrate firm, constant support to the team / people around them
Emotional intelligence & control: The ability to understand and manage their own emotions, and those of the team / people around them. The ability to stay calm, assess themselves and make adjustments
Empowerment: entrusting others to make good decisions, giving them the tools and processes to make those choices effective and productive.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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