Concierge

Working Hours: Monday to Friday 6:00 to 14:30

Role Overview:

To provide a professional and dedicated concierge service supporting the site customers and visitors. The essence of this role is to make customers’ lives easier.

Key Responsibility:

• Meet & greet all building users and visitors in a warm, prompt, and professional manner.
• To always project a professional and positive image to both internal and external customers.
• Develop and maintain excellent relationships with all clients and end users.
• Understand client core business offering.
• Maintaining safety and hygiene standards of the reception area
• To operate a clear desk policy and be responsible for general tidiness and housekeeping within the concierge area, ensure the area and its amenities are well presented, clean and well always stocked.
• Ability to provide general information of the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants,
• To comply with instructions relating to security and confidentiality.
• Handling of incoming & outgoing deliveries.
• To carry out as requested any other office duties, which are normal custom and practices.
  • Managing meeting room availability
  • Receiving, sorting, distributing and dispatching daily mail
  • Handling transcription, printing, photocopying and faxing
  • Handling travel arrangements
  • Coordinating internal and external events
  • Managing office inventory such as stationery, equipment and furniture
• Responsible for a wide variety of services and tasks across site with significant customer interaction • Methodically follow up assigned work orders, update and close upon completion of jobs
• Coordinate with other teams to ensure the satisfactory completion of all work requests.
• Liaise daily with designated building representatives to ensure overall satisfaction of the EMCOR service delivery

About you:

• Ideally hold a recognised building fabric qualification (Carpentry & Joinery, Plumbing or Painting & Decorating) at, or equivalent to C&G, / NVQ level 2
• Experience of working within Building Services environments
• Able to be appointed as a TP for hot and cold water systems
• Understanding of statutory compliance legislation
• Have good people management, decision-making and communications skills.
• Be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels