Days of Working: This position will be based at Warwick Hospital, working mainly Mon - Fri but also involves on call working on 1 Saturday per month, with flexibility required to meet operational needs.
Are you an experienced Domestic, Cleaning or Soft Services Manager with a passion for delivering high-quality service standards? Do you thrive in a fast-paced operational environment and enjoy leading teams to achieve excellence
We are seeking a proactive and experienced Domestic Manager to oversee the delivery of cleaning and domestic services across our site(s). This is an exciting opportunity to play a key role in maintaining safe, clean, and welcoming environments for customers, service users, visitors and colleagues.
As Domestic Manager, you will be responsible for leading operational teams, ensuring service delivery standards are achieved, driving continuous improvement, maintaining compliance, and fostering strong relationships with key stakeholders.
As part of your role, your key responsibilities will include, but are not limited to:
- Providing overall operational leadership for the delivery of domestic and cleaning services.
- Ensuring contractual KPIs, SLAs, quality standards and performance targets are consistently achieved or exceeded.
- Leading, motivating and developing operational teams to maximise performance, productivity and employee engagement.
- Managing workforce planning, staffing levels, absence management and rota arrangements to ensure effective service delivery.
- Conducting regular performance reviews, appraisals and development discussions to support colleague growth and succession planning.
- Monitoring service quality through audits, inspections and compliance checks, implementing corrective actions where required.
- Maintaining compliance with all company, client, legal and regulatory requirements, including health and safety legislation.
- Taking ownership of local health and safety plans, risk assessments, incident investigations and continuous improvement initiatives.
- Acting as the key point of contact for cleaning and domestic service matters, providing specialist advice and operational support to stakeholders.
- Building and maintaining strong client and customer relationships through effective communication and partnership working.
- Reviewing operational data and performance metrics to identify trends, improve efficiency and optimise resource allocation.
- Managing budgets, expenditure and cost controls to ensure services remain financially effective while maintaining quality standards.
- Ensuring payroll, labour costs and associated operational spending are accurately managed and controlled.
- Leading on service improvements, innovation and best practice initiatives to enhance customer experience and operational performance.
- Supporting recruitment, onboarding, training and retention activities to maintain a skilled and engaged workforce.
- Managing employee relations matters, including attendance, performance, disciplinary and grievance processes where required.
- Working collaboratively with internal departments and external stakeholders to deliver a seamless and integrated service.
The ideal candidate should meet the following criteria:
- Right to Work in the UK and willingness to undergo a DBS check.
- Significant experience within cleaning, domestic, facilities management, hospitality, healthcare, or related service environments.
- Proven operational management experience in a customer-focused environment.Experience managing and developing large teams within a fast-paced, operational setting.
Strong knowledge of health and safety legislation and safe systems of work.
- Experience monitoring and improving service performance against contractual standards and key performance indicators.
- Excellent leadership, communication and stakeholder management skills.
- Ability to analyse operational data and use insights to drive continuous improvement.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Demonstrable experience of budget management, cost control and resource planning.
- Proven track record of developing positive client relationships and delivering high levels of customer satisfaction.
- Experience managing change, driving service improvements and implementing operational best practice.
- Proficiency in Microsoft Office and operational management systems.
Desirable:
- IOSH, NEBOSH or equivalent Health & Safety qualification.
- Membership of a recognised professional body relevant to facilities, cleaning or operational management.
- Experience managing services within healthcare, public sector or regulated environments.
- Knowledge of contract management and commercial service delivery.