The Data Operations Manager will be responsible for managing the collection, validation, analysis and reporting
operational data across the Morrisons Manufacturing & Logistics Security contract.
Working closely with Head of Security M&L, Regional Operations Manager M&L, OCS support functions and
Morrisons stakeholders, the role will ensure accurate reporting of contract performance, compliance, workforce
deployment, incidents and operational activity.
The successful candidate will play a key role in ensuring the account maintains high levels of compliance,
operational transparency and performance against contractual KPIs and Service Level Agreement
Essential Requirements
• Experience in reporting, operational support or data management role.
• Advanced Microsoft Excel skills.
• Experience producing operational and performance reports.
• Strong analytical and problem-solving skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple reporting deadlines simultaneously.
• Experience working with workforce management systems.
• Strong communication and stakeholder engagement skills.
• Experience working within operational environments.
• Ability to interpret and present data clearly and effectively.
Desirable
• SQL Knowledge
• IOSH Managing Safely
• Security Institute membership
Key Responsibilities
Data Management & Governance
• Maintain accurate operational data across all Morrisons Manufacturing and Logistics locations.
• Ensure all reporting data is validated, audited and submitted within agreed timescales.
• Maintain reporting standards and governance processes.
• Ensure data integrity across all reporting platforms.
• Support operational teams with reporting requirements and data queries.
KPI & Contract Performance Reporting
• Produce weekly, monthly and quarterly KPI reports.
• Monitor contractual performance against agreed Service Level Agreements.
• Highlight emerging trends, risks and performance concerns.
• Support the development and implementation of corrective action plans.
• Track operational improvements and performance outcomes.
Workforce Management Reporting
• Monitor labour utilization and workforce deployment
• Produce reports relating to:
o Workforce Management: Attendance / Overtime / WTDs
o Recruitment: Vacancies / Attrition / Resourcing SLAs
o Agency Workforce: Operational analytics
o Compliance: Training / Licensing / RTW & more
o KPI Performance Management
Incident & Operational Reporting
• Monitor incident reporting across all locations
• Ensure incidents are recorded accurately and consistently
• Produce incident trend analysis reports
• Support investigations through data gathering and reporting
• Maintain incident management records
Technology & Systems Administration
• Manage and maintain reporting systems including:
o Timegate / Excel / Power BI / G-Data Studio / Auror / Duress / Trackforce
• Support system users with reporting and data-related queries
• Identify opportunities for reporting automation and efficiency improvements
Client Reporting & Governance
• Prepare reporting packs for customer meetings.
• Support monthly and quarterly business reviews.
• Produce management information for OCS and Morrisons stakeholders.
• Support governance meetings and contract audits.
• Ensure all reporting requirements are fulfilled in line with contractual obligations.
Security Intelligence & Analytics
• Analyse security incidents, losses and crime trends
• Identify emerging threats and operational risks
• Produce intelligence reports and trend analysis
• Support investigations through data analysis and reporting
• Monitor organized crime, internal theft and supply chain loss trend