Days of Working: This position will be based at Cardiff Magistrates Court, working Monday - Friday 09:00-16:15pm.
As a Court & Tribunal Security Officer, you will play a key role in maintaining a safe, secure and welcoming environment within a designated court or tribunal building. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner.
This is a site-based role, where you will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service.
As part of your role, your key responsibilities will include, but are not limited to:
- Provide a professional, welcoming and customer‑focused service to all court users
- Control access to the building, ensuring security procedures are followed at all times
- Operate security equipment including CCTV, x‑ray machines and handheld metal detectors*
- Conduct searches in line with site procedures
- Monitor public and restricted areas, maintaining regular communication with control points
- Respond promptly and effectively to alarms, incidents and security concerns
- Accurately record and report all incidents and activities
- Support the safe and secure movement of people within the building
- Maintain high standards of professionalism and compliance at all times
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
- A valid SIA Licence and relevant security experience
- Strong communication and customer service skills
- A professional, reliable and detail‑focused approach
- Good understanding of security procedures and health & safety practices
- Ability to remain calm and respond effectively in challenging situations
Desirable:
- Experience working within public sector or regulated environments
- Experience using security systems such as CCTV and screening equipment
Why join OCS?
⭐ Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates
💷 £1 per hour Attendance Allowance on contracted hours (subject to criteria)
🚀 Funded training, development opportunities and a clear pathway to recognised qualifications
🤝 Work as part of a professional and supportive team within the Courts & Tribunals Service
🙂 Access to the Hapi app for discounts, rewards and wellbeing resources