Days of Working: This is a Monday to Friday role but may require on rare occasions a weekend shift. Shift 08:30- 17:00hrs or flexibility in line with business needs.
As part of your role, your key responsibilities will include, but are not limited to:
The Healthcare & Education Division has enjoyed significant growth in recent years. OCS is recognised throughout the world as a market leader within the healthcare and Education sector.
The role is responsible for leading a team of employees to provide a integrated Soft FM service to a ELFT multi-site contract located in the Beford, Luton & North East London Region; managing all operational teams employed to ensure operational excellence is delivered in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include service reporting, Social Value delivery, KPI management and record keeping whilst driving innovation in service delivery to the client.
As a sub-contractor OCS is responsible for delivering the following Soft Services, Cleaning, Catering, Window Cleaning and Grounds & Gardens Management, Material Management and Pest control.
This high-profile contract has a revenue of circa £11m across 63 sites. OCS is now looking for an experienced Account Director, preferably with a background in the Healthcare (Mental Health) environment to see this contract into a new and exciting phase following a further 5 year contract extension. Driving forward financial performance whilst delivering OCS values to the forefront.
The ideal candidate should meet the following criteria:
- Undertake the role of Account Director for Soft Services across allocated sites, ensuring staff carry out their duties effectively and efficiently in accordance with company policies and procedures.
- Act as the first point of contact for the ELFT client management team, subcontractors, and OCS operational teams.
- Contribute to the growth of all services to meet client and commercial expectations while maintaining strict budgetary control within the operational business area.
- Implement company, Divisional, and Contract strategies as directed.
- Delivery of all Health & Safety requirements of the business in a mental health setting.
- Act as an ambassador for OCS values and support cultural development in line with those values.
- Oversee and implement contract terms and specifications as defined in the ELFT contract.
- Manage the contract effectively, ensuring all Soft FM services are delivered within budget and to the required standards.
- Liaise with and influence ELFT operational management teams through professional meetings, correspondence, and reports.
- Identify, manage, and mitigate risks while recognising opportunities for improvement.
- Ensure all service requests and issues are managed within agreed contractual SLAs.
- Monitor the contract payment mechanism to minimise financial deductions.
Support the management of subcontractors to ensure value for money and compliance with contract specifications.
- Deliver accurate and timely site reporting, including monthly internal and external reports covering financial, operational, quality, health, safety, and HR performance.
- Manage multi line accounts in partnership with the financial business partner, including debt management, forecasting, and delivery of EBITDA targets.
- Support and drive contract growth and wider business opportunities by identifying and promoting OCS services.
- Support managers with day to day people management, including recruitment, discipline, development, appraisals, capability, and grievance processes.
- Ensure management support for all high profile ELFT events.
- Engage with OCS Senior Leadership, internal stakeholders, ELFT stakeholders, and partners as required.
- Participate in the wider OCS Healthcare and Education Management team, supporting projects, mobilisations, and staff development initiatives when required.
- Develop and support teams through structured succession planning aligned to the OCS 9 box development framework.
- Deputise for the Regional Director (South) when requested.
- Participate in Social value activity in support of ELFT Marmot status.
- Undertake any other reasonable duties appropriate to the role and the needs of the business.
Essential Hiring Criteria:
- Right to work in the UK
- Relevant academic or professional qualification
- Strong experience within Soft Services FM (cleaning, catering, security, or multi-service environments)
- Proven experience managing contract P&L and commercial performance
- Significant operational leadership and stakeholder management experience in a customer-facing environment
- IOSH Managing Safely (minimum); NEBOSH desirable
- Strong understanding of health & safety, COSHH, food safety (if applicable), and soft services compliance standards
- Experience managing and developing large, multi-site teams
- Experience working with and managing supply chain partners
- Highly motivated with a track record of driving operational improvement and service innovation
- Excellent communication, presentation, and report-writing skills
- Strong IT skills, including Excel
Benefits
- Career progression within a growing company.
- Immediate access to “Opportunity” our internal Learning and Development platform.
- Training and upskilling available.
- HAPI App discounts and vouchers.
- Refer a friend scheme with up to £500 of rewards!
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
- Access to internal Mental Health First Aiders.
- Access to “Stream” giving you the ability to track your wages in real time and access 30% of your earned pay instantly*
*contract specific.