Soft Services Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Shift Pattern: Monday to Friday, but will need to be flexible to capture the night shift team 

As a Soft Services Manager, you will be responsible for effectively, strategically and passionately manage the Soft Services Operation in a prestigious landmark property in Central London.

As part of your role, your key responsibilities will include, but are not limited to:

• Manage the delivery of soft services (security&cleaning), ensuring all operations are efficient and meet quality standards.
  
• To influence the Security provision at the site to meet the expectations of the Client and property owners, constantly reviewing and strategising with the Security Team on how the team proactively and reactively responds to incidents affecting the properties’ operations. 
• Oversee the Management and control the performance of the Cleaning Team within the operation, following Client requirements on a day-to-day basis, ensuring standards are kept to a high standard.
• Carry out appraisals with the Soft Services Team under your remit and ensure that your team follow this process for operational teams. To create individual development plans and ensure training is sourced to support growth
• Supervise service staff and external contractors, ensuring all work is completed to a high standar
  
• Develop and implement service schedules and procedures to ensure regular and effective delivery of services
• Ensure compliance with health and safety regulations, conducting regular inspections and risk assessments
• Manage budgets and expenses related to soft services, ensuring cost-effective solutions
• Coordinate with other departments to ensure services meet the needs of the organisation
• Oversee the procurement and maintenance of equipment and supplies for catering, cleaning, and security
• Handle emergency situations and service disruptions promptly to minimise impact
• Maintain accurate records of service activities and expenses
• Implement sustainability practices and initiatives within the services provided

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Experience in facilities management or a related field, particularly in soft services, cleaning, or security
• SIA Frontline Licence
• IOSH
  
• Strong communication skills, both verbal and written
• Proven experience with managing operational teams and developing staff
• Experienced in a demanding work environment
• Experienced in a customer-focused environment
• Demonstrable project management experience
• Demonstrable financial management and financial planning experience