Main Purpose:
To assist and support the Centre Head to deliver a comprehensive service to our client. The provision of compliance with contractual requirements while maintaining high standards of safety, cleanliness and customer care.
Duties & Responsibilities:
- Ensure that a high standard of service delivery is provided within their establishment.
- Responsible for Lets and to act as first point of contact for the resolution of Premises users’ queries.
- Responsible for the decoration, fabric and landscaping condition standards as well as the completion of all reactive work in the Centre in a timeous manner to meet the SLAs of the Project Agreement and in compliance with Company Policy
- Liaise with the Centre Head to ensure that service delivery is provided in the proper manner and that all work is well coordinated.
- Assist with delivery of Site PPM ensuring all tasks are completed safely and on time.
- Responsible for the IMS T2 procedures within the center in compliance with Company Policy.
- Assist Centre Head in the delivery of a Monthly Report which meets the requirements of the ELS Project Monthly Operations Report.
- Monitor the quality of work performed by sub-contractors on site including cleaning and informing the Centre Head of any issues.
- Responsible for the security of the premises and contents by undertaking the following: -
- Open and secure buildings as required
- Check windows, doors and perimeter fences to ensure security and condition.
- Carry out regular inspections of the premises.
- Operate as part of a rotational on call team covering intruder and fire alarm calls and providing security / reception cover for out of hours lets.
- Responsible for inspecting the property and carrying out at least the following maintenance actions:
- Keep indoor and outdoor areas free from litter, as far as is practicable.
- Transport rubbish to bins and put out waste bins for collection.
- Assist cleaner with daily tasks and reactive cleaning as required to maintain center to a high standard.
- Responsible for premises inspections and maintenance activities as detailed in the PPM schedule.
- Ensure all site documentation is maintained correctly and that induction procedures are being followed.
- Undertake energy monitoring by meter reading and other activities as outlined by the Centre Head.
- These duties and responsibilities may be changed in accordance with the needs of the company; the post holder may be required to provide support to holders of other posts according to changes in workload and patterns of working.
Skills & Knowledge:
- Previous experience within the service or construction industry is desired but not essential.