Operations Support Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Due to the continued growth of OCS, we are recruiting a Operations Support Manager to oversee operations a region. This role is a key position, responsible for leading the multisite security teams, ensuring compliance with company and client requirements, and maintaining the highest standards of service delivery.

Key Responsibilities

• Lead and manage the on-site security team, ensuring effective delivery of all security operations.
• Oversee staff rotas, payroll queries, and the Timegate system.
• Manage recruitment, agency cover, holidays, sickness, and staff welfare.
• Conduct monthly 1-to-1s, team meetings, and training sessions.
• Handle HR matters, compliance, and health & safety requirements.
• Maintain SOPs, KPI reporting, P&L management

Key Hiring Criteria

• Valid SIA Licence (DS or SG)
• Previous management/security industry experience (large site experience preferred).
• Strong leadership, communication, and problem-solving skills.
• IT proficiency (Microsoft Office; Timegate experience desirable).
• Professional, reliable, and client-focused approach.
• Full UK driving licence.
• Potential for night and / or weekend visits. Flexibility to meet client demands. 

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.