We’re looking for a confident and proactive Time & Attendance Manager to lead our T&A team. This role focuses on team leadership, delivering great service, and making sure our Time & Attendance processes run smoothly and accurately.
Days of working:
Monday - Friday 09:00am - 17:30
Responsibilities
- Leading and supporting the Time & Attendance team, ensuring workloads and SLAs are met.
- Monitor support tickets and internal SLA performance.
- Publish performance statistics for problem resolution against operational SLAs.
- Ensuring strong compliance and governance across all T&A activities.
- Monitoring team performance, handling escalations, and ensuring a great service experience.
- Working closely with Operations, Payroll, HR, and other stakeholders to make sure T&A data is accurate.
- Reviewing processes and procedures to find better, simpler, and more efficient ways of working.
- Establish priorities for system changes, fixes, and upgrades.
- Help design system specifications and work with internal/external technical resources.
- Managing the relationship with our Time & Attendance system provider and supporting system-related tasks.
- Providing clear communication and reporting to key stakeholders.
- Liaise with IT on data changes and bulk data imports.
- Serve as the primary correspondent to the communications team.
- Monitor and deliver training requirements, super user groups, and divisional drop-in sessions.
- Overall responsibility for systems migration, ensuring all colleagues are successfully moved to the new version.
Requirements
- Strong people leadership and team-management skills.
- Experience working with Operations, Payroll, and HR teams.
- A proactive mindset with a passion for improving processes and ways of working.
- Good organisational skills and the ability to manage deadlines and priorities.
- Clear communication skills and confidence working with different stakeholders.
- Experience with Timegate desirable but not essential.