Working Days: Monday - Friday 08:00 - 17:00
Manage the control of legionella across the water hygiene group ensuring standards & regimes are up to date with legislative procedures and documented correctly.
To oversee the development and enhancement of the legionella control operational service delivery, considering industry best practice and innovation, making recommendations and presenting proposed new solutions to OCS Senior management as necessary to deliver improved standards of service.
This is a key position, leading the specialist technical teams in the delivery of OCS maintenance and service. This role will also depend on the ability to manage the various OCS clients - ensuring good working relationships are maintained and built upon.
The role is responsible for effectively leading and managing the technical teams to ensure maintenance service to the highest standard within the agreed service levels. This role will be responsible for overseeing and supervising the maintenance and service repairs within the Water & Hygiene Operational department.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities:
- Represent OCS in a professional manner at all times and develop a good working relationship with the Client Sites and Account Management teams and technicians and the client’s employees.
- Ensure that all agreed contracted sites are covered for maintenance services, including Reactive and PPM.
- Create and Monitor technicians through discipline technical matrix.
- To be the first point of contact for Technicians for water system related queries and escalations.
- To monitor weekly / monthly timesheet returns for the team and accuracy & performance of the technicians.
- To carry out management duties within the designated area including completing specified reports and compliance documentation and take action on any issues raised.
- Audit FM documentation and action on any non-compliance issues.
- Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level.
- To monitor parts spends in the region and highlight areas of concern.
- Participate in the recruitment and selection process of Technician vacancies.
- Comply with Health & Safety legislation and Company processes.
- Coordinating the National delivery of the planned risk assessments.
- Control and authorisation of revenue and capital parts budgets.
- Responsible for the management of the OCS water hygiene technicians.
- Deliver business support tracker for remedial works raised through legionella reports and responsible for auditing of control measures and records along with visual inspections.
- Responsible for instructing actions following a positive legionella samples
- Responsible for ensuring all legionella and water hygiene control is carried out in line with Acop L8 and HSG274 Part 1,2&3
Knowledge, Skills and Abilities:
- Educated to degree level as a minimum
- An in depth working knowledge of the Operational maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable along with Water PPM and Compliance background
- Completion of work to meet any industry standards of compliance
- Previous experience of effectively leading a National Delivery team is essential.
- Strong PC literacy, with experience in reporting, collating and delivering performance data along with a good understanding of CAFM system & MS Power BI
- Strong communication skills, both written and verbal.
- Excellent planning, organising, prioritisation and customer service skills, with a helpful client focused manner.
- Strong results focus, takes accountability for own performance and that of the team.
- Highly effective at problem-solving and decision-making – with self-starting skills and the recognition of the need to be flexible in task planning.