FM Account Manager -Hard Services

Role Overview 

The Account Manager will have operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed, £17m+ annual revenue, hard services engineering contract across Scotland, for a large public sector organisation. OCS is currently recruiting for a Hard FM Services Account Manager to join our passionate and driven team, based in Aberdeen, Dundee, Edinburgh or Glasgow.

Key Responsibilities:

• Operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed hard service engineering contracts.
• Provide leadership, inspiration, and control in each aspect of contract delivery.
• Have budgetary accountability for allocated contracts.
• Deliver a contract built on leading-edge technical engineering standards, solutions and technology.
• Deliver a contract that achieves 100% statutory compliance, KPI adherence, and critical engineering asset framework to protect and enhance customer assets. Including core M&E PPM Services, L8, Fire Risk Assessments, building fabric inspections, landscaping, pest control and winter gritting services. 
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Maximise the potential of OCS, leverage relationships and implement solutions that drive productivity and service enhancements.
• Establish contract performance management procedures including targets and reporting mechanisms.
• Provide leadership, inspiration, and control in each aspect of contract delivery across a large estate portfolio nationally.
• Ensure that the contract team are provided with the necessary levels of support from the wider OCS team.
• Asset management execution and strategic thinking to generate cost saving efficiencies through lifecycle replacements, product specifications and energy saving initiatives.
• Management of 7 direct reports (staff) and 55 indirect reports (engineers

Essential:

• Applicant must have the right to work in the UK
• Experience of working in a similar role for a Hard Services / Facilities Management service provider.
• Qualified to degree level or have extensive experience at Senior Management level running hard services and/or facilities management contracts.
• Strong understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services.
• Strong commercial and financial acumen including the application of NEC4 contracts.
• Demonstrable track record of successfully working with public sector clients.
• A decisive individual with the ability to work well under pressure.
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
• Self-motivated and enthusiastic, with good time management and leadership skills.
• A creative thinker, with the ability to develop a solution as well as analyse the problem