Soft Services Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Days of Working: Typically Monday - Friday. You will be required to work flexibility to meet the needs of the service which will include weekend working and on-call responsibilities as per the rota. 

As part of your role, your key responsibilities will include, but are not limited to:

• Oversee the delivery of cleaning, portering, materials management, pest control, patient catering, retail catering and window cleaning at a consistently elevated level that meets contractual requirements.
• Actively manage contractors and suppliers to ensure that they perform at the required level as part of an integrated service delivery.
• Identify, mitigate and control risks by taking a risk-based approach to the management of Service Parameters and contracted operational compliance, identifying control measures and monitoring required actions.
• Identify areas of non-compliance or elevated risk of failure, planning and monitoring remedial actions within agreed timeframes and to agreed action plans.
• Actively manage service monitoring by owning the performance parameter monitoring process, plan and monitor corrective actions as required, working to minimise deduction risk.