PRM Station Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

As PRM Station Manager, you will act as the main point of contact for OCS with the Airport and ensure a quality service delivery in accordance with procedures.

Shift Pattern: Variable Shift Rota

Hours Per Week: 37.5

Main responsibilities of the role:

• To operate the Special Assistance contract at this site within defined financial targets
• To ensure long-term contract retention through efficient delivery of a quality service & high levels of customer satisfaction
• To provide effective leadership & motivation to the team
• To ensure that a safe working environment is maintained through compliance with all company health and safety policies and procedures
• To ensure that all activities are effectively planned & resourced in order to ensure that an efficient, high quality service is delivered
• To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles
• To ensure that relevant management information is maintained at all times and all routine / ad-hoc reports and quotes are produced in a timely manner

Health & Safety Duties

• Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high.
• Ensure that the OCS safety image is reflected positively through your actions and those of your subordinates.
• To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety.
• Take responsibility for ensuring that a safe system of work is produced and communicated to employees (subordinates) prior to the commencement of the work activity.
• Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
• Ensure that work activities are properly managed and supervised.
• Manage the Occupational Road Risk of those drivers under your control.
• Manage the safety performance of subordinates and take appropriate disciplinary action for any breaches in accordance with Company Procedure.

The ideal candidate will have the following experience and attributes:

• IOSH desirable
• Demonstrable management experience operating within a similar service sector environment 
• Proven track record in delivering effective customer service whilst maintaining appropriate operating margins 
• Previous experience of leading a large, diverse workforce
• Working knowledge of  industry practices 
• Must be self-motivated and results orientated with effective inter–personal skills and the ability to communicate at all levels
• Highly organised with the ability to prioritise workload and delegate effectively to direct reports
• Ability to mentor and develop subordinates, counselling and coaching as necessary