Engineering Supervisor

As part of the Mobile Team, the successful candidate will oversee and actively contribute to the technical aspects of engineering operations. Key responsibilities include:

• Review and validation: Conduct weekly timesheet reviews, approve overtime and validate technical paperwork and statutory documentation.
• Health & Safety – Drive Health and Safety through the delivery of toolbox talks and hazard reporting via Eco Online.
• Monitoring: Monitor sickness levels and carry out return to work interviews in a timely manner. Engage with SDM about any sickness that needs further escalation to HR.
• Technical training & development: Act as the designated super user for handheld devices, providing training and guidance to engineers on the proper use of OCS Q and lead on training during inductions for new starters.
• Documentation assessment: Regularly review engineer and subcontractor paperwork, identifying potential additional work opportunities and necessary reactive repairs from maintenance inspections.
• Audit & compliance: Perform audits of site logbooks, engineering activities, subcontractor operations, and ensure all tools, equipment, and vehicle inspections are completed as required.
• Helpdesk technical support: Provide expert guidance to the SCTS helpdesk on reactive jobs and support monthly planning for core PPM engineering work.
• Stakeholder engagement: Attend SDM meetings as needed, offering detailed updates on challenges and ongoing issues related to M&E and Fabric services.
• Leadership & supervision: Step in to deputize for the Maintenance SDM whenever required.
• Engineering operations: Execute PPM, proactive, and reactive work within designated time frames, ensuring client expectations are met.
• Emergency response: Participate in on-call rotation, delivering emergency callout services as required.
• Contractor oversight: Monitor subcontractor activities and workmanship on behalf of SDMs, ensuring compliance with industry and company standards.
• Quality assurance: Maintain equipment and surrounding areas in line with agreed company standards.
• Client engagement: Uphold a professional service approach, proactively addressing client concerns and escalating as necessary.
• Contract & safety awareness: Ensure full understanding of contractual requirements and customer expectations while strictly adhering to Health & Safety legislation and OCS policies
  

Customer Service Responsibilities

Delivering exceptional customer service is at the heart of this role. Key responsibilities include:

• Professional representation: Uphold a high standard of service, ensuring customer satisfaction and reinforcing the company's reputation.
• Proactive client engagement: Foster strong relationships with clients, addressing concerns promptly or escalating them to management when necessary.
• Contract & customer awareness: Maintain a thorough understanding of contractual obligations and client expectations to consistently meet service requirements.

Health & Safety Responsibilities

Commitment to safety is fundamental to this role. Key responsibilities include:

• Lead by example in promoting and maintaining excellent health and safety practices across all work activities.
• Ensure compliance with current Health & Safety legislation and OCS policies, always maintaining a safe working environment.
• Quality & safety standards: Ensure that all equipment and work areas meet agreed health, safety, and quality standards, with all tasks delivered in accordance with Risk Assessment & Method Statements (RAMS) and Construction Phase Plans (CPP).
• Safety documentation: Oversee the completion of risk assessments, method statements, and toolbox talks, ensuring all safety protocols are followed effectively.