33411

Aberdeen, Edinburgh

Not Specified

Cleaning

37.5

Not Specified

Monday, Tuesday, Wednesday, Thursday, Friday

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Operations Manager

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday

Locations: Working across the North & East regions of Scotland

Reporting to the Operations Director and to work as part of the senior management team within the Police Scotland contract. To lead organise and delegate duties where necessary for a team of Area managers and Support Managers within a defined geographical area. Providing the management report information to the Operations Director on a weekly, monthly and annual basis as and when required ensuring the smooth running and operation of the contract. Maintaining agreed financial boundaries within contract guidelines, offering savings and efficiencies where possible to the benefit of OCS without compromising the quality of service delivered to our client, whilst adhering to SLA’s and KPI’s.

Key Responsibilities:

Attending Client meetings – Monthly soft services, KPI, and All Hands Call on Teams as well as Face to Face with clients Regional and Facility managers.
Compile rota’s for mobile coverage of client Police Sites and OCS staffed sites. Rota to include flexibility to cover reactive calls.
Review weekly labour budget with area managers within responsibility and reporting to the Operations Director any discrepancies.
Ensure Health and Safety Compliance and conduct SSI’s audits. Investigate incident /accident with the guidance of the Operations Director and/or the H&S Manager as and when necessary, especially if RIDDOR reportable.
You will ensure long-term account sustainability and maintain and develop strong client relationships together with providing optimum service provision are essential prerequisites for this role.
You will have a focus on continuous improvement and innovation to ensure our service provision continues to deliver our client’s needs.
Managing a complex business, you will have an intimate knowledge of cleaning services, business opportunities, value and people skills to enable OCS Group to continue as the preferred provider.
You will understand financials from a client and a customer perspective as this is essential to ensure we deliver against budget, whilst understanding what business opportunities exist.
You will manage liaise and hold minutes for meetings with sub-contractors, ensuring their adherence to SLA’s KPI’s and delivery of services at the agreed contractual price.
You will take the lead operationally in defining and ensuring that the contracted services perform to the highest standards, fulfil all contractual obligations, and deliver forecasted financial targets.
You will be responsible for the management of operating costs for the client's contract and oversight of the operations team; this includes all operating costs for each site and includes responsibility for the approval of expenditures from your allocated budget.
You will provide regular financial reports regarding budget and funding commitments as and when required.
You will compile management information and slides to be reviewed and incorporated into monthly client reports.
You will monitor Time gate hours delivery of sites and investigate any unusual high or low hours delivery of sites.
As and when necessary, cover for annual leave, long term sickness and vacancy of Area Managers which will include auditing of sites to the agreed planned schedule.
Be able to compile costings for Compensation Events and follow process for CE through to conclusion and steady state.

Qualifications & Experience:

BICS’s trained
IOSH Managing Safely
IT presentation ability – i.e. Microsoft PowerPoint, SharePoint, certification
Full understanding of Office 365 applications.
Full Driving License essential.
Police Scotland has a requirement for Level 2 vetting of any person working within the contract. Any offer of employment will be subject to any candidate meeting these criteria.
Vetting checks are subject to review and change, applicants will need to demonstrate a full 5-year residential history as part of the application.
Previous experience in delivering soft solution services to a large client estate.
Proven experience in managing people across multiple sites and locations.
Proven experience in managing multi-functional projects and multiple stakeholders.
A proven track record of dealing with senior clients and customer demands.
Experience working at a senior level in operational management, leadership, and service delivery environment.
Experience in setting and achieving the standard for safety, quality, time, and cost.
Experience in managing a budget and proven commercial acumen when dealing with all financial matters.
Strong interpersonal skills with an ability to operate and build credibility at a senior level with key stakeholders.
Excellent negotiating and diplomacy skills combined with the confidence and resilience to handle potential conflict situations.
Ability to resolve conflicting issues and priorities.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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