Main Duties & Responsibilities
• Provide Account Management to allocated Clients within the Security division.
• Development of strategic partnerships with key stakeholders
• To support the Senior Operations Manager to ensure account profitability of your area.
• Creating and maintaining a profitable service delivery model for all contracts to include integration of bundled services
• Ensure that all employees are recruited, vetted and fully licensed in accordance with legislation and agreed Client and OCS HR policies and procedures
• Endorse new Company initiatives and ensure they are implemented
• Staff training in conjunction with both company and site guidelines and recording of same
• Health & Safety Audits
• Ensure scheduled and unscheduled site visits are conducted regularly within your region.
• Develop the reputation of the Organisation as the preferred and expert Supplier to this sector. • Identification of new business opportunities for the Group in this Sector, to include both hard and soft services.
• To advise Service Director & Business Development Team of opportunities in this regard.
• Ensure contracts are operating to specification and performance of contracts are regularly audited in line with specification
• To ensure Senior Operations Manager is kept informed of any operational progress and any potential issues.
• Client relationships is critical to the success of any contract performance.
• Ensure client satisfaction is at a high across your associated region.
• Ability to identify, implement and manage change as necessary within your region, supported by the Senior Operations Manager
• Ensure accuracy of staff payments and full use of Timegate rostering tool in line with company expectations
• To manage staff holidays and ensure the appropriate level of recruitment is completed to maintain resilience across your region
• Performance Management & development of reporting team in association with HR policies and procedures
• Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, JLC requirements, ISO and Company procedures & policies
• Prioritise health and safety at all levels.
• Ensure all incidents are reported as soon as possible after their occurrence.
• Ensure the management of on-site staff in line with company HR policies and procedures.
• Where necessary follow the appropriate IR steps if performance issues occur.