Job Title: T&A Manager (Time & Attendance Manager)
Location: Ipswich
Salary: Competitive
Hours per week: Start times between 8.00am & 6.00pm Monday to Friday
Business Overview
OCS are a global facilities services business with 120,000 colleagues and 8,000 customers across the UK, Europe, APAC and Middle East regions. It has recently seen Atalian Servest become part of the group meaning has that in the UK & Ireland we have a front-line workforce of more than 45 thousand people.
Job Overview
We are currently recruiting for T&A Manager (Time & Attendance Manager) to join our passionate and driven team based at our client’s site in Ipswich
Timegate is the core front line workforce management software tool, which enables the company to schedule the workforce, monitor attendance and drive pay. It is a pivotal system in running the company effectively and is interfaced to recruitment and payroll systems.
The Timegate manager is responsible for managing the team, workflows, processes, communications, team management (SLA’s), Stakeholder management, SLT meetings, and general management of the Timegate system, which also includes the support team.
This working manager role also will co-ordinate Timegate configuration changes and obtain input/approvals from key stakeholders on setting priorities. The Manager will obtain requirements from the Subject Matter Experts and will perform the research necessary to provide the Operations teams with solutions and alternatives. The Manager will be responsible for the overall delivery of the Timegate system, including the vendor.
Key Responsibilities:
- Primary responsibilities are to translate business needs into functional and technical requirements, to implement solutions and to coordinate & lead activities related to project work plans.
- Conduct systems needs analyses and make recommendations for improvements; to include recommendations following technology updates.
- Facilitates discussions between Operations & subject matter experts, as it relates to system wide functionality, to review business needs, requirements, alternative solutions & process improvements. Thinks ‘outside the box’ for solutions when system limitations are experienced.
- Monitor support tickets, and performance of internal ticket SLA’s.
- Establish priorities for system changes, fixes, and upgrades.
- Supports clients through testing.
- Publishes performance statistics for problem resolution, against the Operational SLA’s
- Helps design system specifications and works with internal/ external technical resources.
- Lead core team & manage day to day operations of the Timegate Systems.
- Updates and maintains configurations in the HCM system; to include integrations, HCM system security, system-wide defaults, department and location data, compensation administration data, performance management data.
- Manage vendor relationships, contracts, performance, upgrades, and development.
- Liaison with IT on relevant matters such as data changes and bulk data imports
- Serve as the primary correspondent to the communications team.
- Monitor and effect training requirements, super user groups and divisional drop-in sessions.
About You:
- Applicants must have the right to work in the UK
Benefits
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards