Refrigeration Performance Manager

The Refrigeration Performance Manager is responsible for driving operational performance, governance, assurance and continuous improvement across both internal refrigeration resources and external delivery partners. Acting as the intelligent client function within the AXIS operating model, the role provides independent performance challenge, data-led insight and governance oversight across the entire refrigeration operation. The position works closely with the National Refrigeration Manager, Regional Refrigeration Managers, Operations Managers, Data Analysts and supply chain partners to ensure consistent delivery of KPI, SLA, compliance, reliability and financial objectives.

• Monitor and challenge performance of both OCS refrigeration teams and external suppliers.
• Develop KPI scorecards for internal and external delivery models.
• Analyse productivity, utilisation, first-time-fix, response, attendance and completion metrics.
• Drive accountability through structured performance reviews.
• Support Regional Refrigeration Managers in addressing underperformance.
• Identify capability, resource and training gaps.
• Benchmark performance between regions, internal teams and suppliers to promote best practice.

• Analyse operational, financial and asset-performance data.
• Produce executive dashboards and monthly performance packs.
• Identify repeat failures, asset reliability concerns and emerging risks.
• Work with Data Analysts to improve reporting and forecasting models.
• Provide evidence-based recommendations to operational leadership and the client.

• Challenge quotations, labour models and corrective maintenance spend.
• Validate value for money across internal and supplier delivery.
• Identify cost avoidance and efficiency opportunities.
• Support governance reviews, audits and business reviews.
• Ensure transparency of performance reporting across all delivery channels.