Soft Services Supervisor

Working Pattern

Skills & Qualifications:

• Ultimately responsible for delivering a first class, proactive and innovative service to achieve customer ‘delight’.
• Provide leadership to line managed teams (Cleaning, Security and Front of House Teams) offering professional guidance and direction, developing effective communication strategies.
• Establish and maintain highly effective customer relationships this will require acknowledging differing customer groups who sometimes have competing priorities.
• To ensure the efficient and safe operation, this is to include any peripheral services supplied to customers by wider OCS sectors and preferred suppliers.
• To provide a quality service to all customers.
• To ensure that adequate cover is established for all holiday and sickness.
• Evidence of “hands-on” operational experience and a track record of successful client relationship management.
• Proven record of managing, motivating, developing and retaining a dispersed workforce through others.
• Ideally Hold appropriate Health and Safety qualification e.g.  IOSH or NEBOSH Certification.
• Knowledge of all soft services and experience in delivery.
• Hold a SIA licence

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)