Head of Security - Arenas

Accepting internal and external applications

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68721

Birmingham

Competitive

Private Sector FM

Not Specified

Driving licence required

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Head of Security - Arenas

About The Role:

Shift Pattern: Working hours may be varied depending on event schedule

Responsible for leading the security and stewarding operations at over 170 + events across BP Pulse Live and Utilita Arena Birmingham, ensuring the delivery of the most safe, secure, and welcoming venues in the UK as part of the NEC Group.

This is achieved by implementing and upholding the OCS and NEC Group security strategy.

This leadership role focuses on empowering team members to grow and develop while maintaining strong governance within agreed operational frameworks. It requires synchronising and coordinating wider security and operational teams to guarantee smooth event delivery and the safety of all stakeholders.

A key aspect of the role is building and maintaining robust security relationships with local and national stakeholders across all sectors in which OCS and the NEC Group operate, ensuring collaboration and confidence in security measures.

Key Tasks & Responsibilities:

Act as subject matter expert for security, stewarding and crowd management at arenas, supporting NEC campus security stakeholders and tenants.
Line manage and lead the team of Security Event Managers and Security Colleagues at the BP Pulse Live and Utilita Arena Birmingham.
Manage a team of 500+ casual events colleagues and support their career journey to include robust training and development.
Manage day-to-day security operations across the arenas, including event and non-event periods.
Lead on planning and operations for high-risk and/or complex events, working closely with NEC Group colleagues.
Drive a strong culture of health, safety and security awareness, by embedding clear standards into daily operations and empowering teams through training and accountability.
Lead investigations into security breaches or incidents and produce detailed reports.
Actively participate in the National Arenas Association security working group.
Own the Profit and Loss for the Arena sector, keeping within budget and raising any budgetary concerns in a timely manner.
Support close working relationships with other OCS colleagues who work on the NEC contract, specifically adopting the one team approach with the soft services members of the team.
Work closely with the Contract Support Team, who manage the colleague onboarding journey, to ensure you have appropriate number of personnel to fulfill the requirements of the contract.
Provide accurate and timely management reporting on a monthly and quarterly basis.
In conjunction with the NEC Group Operations, create and deliver a program of training and exercising, including tabletop training across both Arenas including all security stakeholders.
Build relationships with local Policing and CTSA’s.
Ensure compliance from all direct reports, ensuring they operate within the framework identified within the security plan and security strategy.
Carry out any other reasonable tasks within the scope of the role as directed.

Qualifications, Skills & Experience

SIA Door Supervisor – Essential
SIA CCTV – Desirable
Level 4 Spectator Safety – Desirable
Level 5 Crowd Safety Management – Desirable
IOSH Managing Safely - Desirable
Experience of working in a arena or stadium environment at a management level

Core expectations:

A can-do attitude, with the ability to provide operational leadership built on trust and transparency, while remaining actively involved in shaping the strategic direction of NEC Group security and the wider contract.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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