Porter

To provide reliable, customer-focused porterage and workplace support services across the site. The role covers post room operations, internal deliveries, meeting room and studio setups, and general workplace support to ensure the smooth running of the office and broadcast environment.

Key Responsibilities

Post Room & Mail Handling

• Receive, sort and distribute incoming mail, courier deliveries and internal post.

• Prepare and dispatch outgoing mail and courier items.

• Maintain accurate records of tracked and signed-for deliveries.

Internal Deliveries & Collections

• Deliver packages, office supplies and other items across the site promptly.

• Collect outgoing items from designated collection points.

• Handle items safely and ensure secure storage where required.

Meeting Room, Studio & Event Support

• Set up meeting rooms, studios and collaboration spaces, including furniture and equipment.

• Reset rooms after use to the required standard.

• Support on-site events by moving furniture and adapting room layouts as required.

Facilities & Workplace Support

• Assist with internal moves, including boxes, office equipment and display boards.

• Carry out routine checks of kitchens, storerooms and shared areas, reporting any issues.

• Maintain clean, tidy and safe working areas across back-of-house facilities.

Customer Service & Communication

• Provide professional and helpful support to staff, visitors and contractors.

• Communicate clearly and professionally in person, by telephone and email.

• Work collaboratively with colleagues and escalate issues where appropriate.

Health, Safety & Compliance

• Follow all site health and safety procedures, including safe manual handling practices.

• Use equipment such as trolleys and sack trucks safely and responsibly.

• Promptly report hazards, near misses, damaged equipment and building issues.

Resource Responsibilities

• No direct line management responsibility.

• Responsible for the safe handling of deliveries, equipment and workplace items.

• Use site equipment responsibly and report any damage, faults or loss.

• Work in accordance with OCS procedures and client site requirements.

Person Specification

Skills & Experience

• Experience in porterage, facilities, post room or office support is desirable but not essential.

• Strong customer service skills and a professional, approachable manner.

• Good organisational skills and attention to detail.

• Able to work effectively as part of a team and remain calm under pressure.

• Comfortable carrying out manual handling tasks, with training provided.

• Basic IT skills, including email, delivery tracking and internal systems.

Personal Attributes & Other Requirements

• Flexible and adaptable, with the ability to respond to changing priorities.

• Reliable, proactive and willing to support a range of workplace activities.

• Good verbal and written communication skills.

• Full, clean driving licence (essential).

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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