Park Presentations Host

As a Park Presentations Host at Chessington World of Adventures, you will play an important role in helping us deliver a clean, safe and welcoming environment for our guests.

You will help maintain our washroom facilities and guest areas to a high standard, ensuring they remain clean,

 safe and well-presented throughout the day. You will also provide excellent customer service, assisting with queries and helping to ensure they have a memorable day in a clean and safe environment.

Key Responsibilities

You will:

• Maintain cleanliness in our washroom facilities, this will include cleaning and disposing of biohazardous waste.
• Empty and clean bins, undertake litter picking, and ensuring all areas across the resort are maintained to a high standard within a designated area.
• Ensure consumables are readily available and replenished as required.
• Report any maintenance issues, defects, hazards or other concerns promptly.

Operational Expectations

• Lone working and use your own initiative to identify and address cleaning and presentation requirements.
• This is a physically active role, which will involve extended periods of walking throughout the working day and manual handling.
• You may be expected to work up to 12 hours in duration. This depends on operational requirements and Resort opening hours.
• You will work outdoors, in a range of weather conditions.
• Work collaboratively with colleagues and other Resort teams where required.

Standards:

• Maintain washroom and customer areas to a consistently high standard of cleanliness and presentation.
• Take pride in the appearance of the Resort and contribute to a positive guest experience.
• Follow all relevant department cleaning procedures and site standards.

Attendance & Timekeeping:

• Maintain reliable attendance and punctuality in line with your agreed working pattern.
• Demonstrate commitment to the seasonal contract through to November 2027.

Flexibility:

• Be flexible and have good availability to work a range of shifts, including weekends and bank holidays.
• Be willing to work across different areas of the Resort and respond to changing operational requirements.
• Adapt positively to the varied and sometimes fast-paced needs of a busy theme park environment.
• Be willing to support the wider team where operationally required.

Uniform and Presentation:

• Maintain a clean, smart and professional appearance in accordance with Resort requirements and wear the required uniform correctly and ensure it is clean and presentable.
• Ensure appropriate uniform and personal protective equipment is worn for the duties and conditions of the role.

Communication:

• Communicate clearly, politely and professionally with guests, colleagues and other Resort teams.
• Always follow correct radio etiquette.
• Report maintenance issues, hazards, concerns or other relevant information promptly to the appropriate team member or duty manager.

About You

• Previous experience working in a cleaning, facilities or related environment would be preferred but not required.
• Strong verbal communication skills in English are essential for this role.
• Ability to work independently and confidently when lone working and problem solve.
• Excellent customer service skills.
• Ability to commit to a seasonal contract until November 2027.
• Right to work in the UK.

Health, Safety & Compliance

• Follow all Resort health, safety, cleaning and operational procedures.
• Follow COSHH requirements.
• Use cleaning equipment, products and PPE (which is provided onsite) safely and correctly.
• Maintain safe, clean and hazard-free working areas.
• Report hazards, damage, maintenance issues or safety concerns promptly.
• Follow safe working and manual handling procedures, including when working across the Resort and in changing weather conditions.
• Take responsibility for your own safety and that of guests and colleagues.
• Comply with all Resort policies, procedures and relevant legal requirements.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.