Assistant Facilities Manager

Accepting internal and external applications

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65160

East Midlands, Cambridgeshire, Cambridge, South Midlands, West Midlands

Not Specified

Critical Environments

Not Specified

Monday, Tuesday, Wednesday, Thursday, Friday

Driving licence required

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Assistant Facilities Manager

About The Role:

As an Assistant Facilities Manager at OCS, you will play a key role in supporting the delivery of integrated Facilities Management (FM) services within a client environment. You will oversee a range of service lines, ensuring operations are delivered efficiently, safely and in line with contractual requirements and service level agreements.

Working closely with the wider contract management team, you will help drive service performance, support continuous improvement and build strong working relationships with both colleagues and clients.

Although this role is based out of our Cambridge Brooklands site, there will be occasions when travel to other sites in the midlands is required, normally once a month.

Working Hours: Monday to Friday, 0800-1700

As part of your role, your key responsibilities will include, but are not limited to:

Support the day-to-day management of site operations, ensuring all service areas are fully staffed and operating effectively. This will include covering sites
Oversee delivery across multiple service lines, including Technical Services, Cleaning, Workplace Services, Porterage, Hospitality, Helpdesk, Mail Room and other ad hoc services
Ensure all audits, compliance checks and daily operational tasks are completed in line with procedures
Monitor performance against KPIs and SLAs, taking action to ensure contractual standards are consistently met
Collate and provide reporting, supporting contract administration and performance management
Support financial performance by maintaining control of budgets, costs and resource allocation
Assist with recruitment and workforce planning to ensure optimal staffing levels
Build and maintain strong client relationships, acting as a key point of contact for day-to-day queries
Identify and resolve operational issues, taking a proactive and solution-focused approach

The ideal candidate should meet the following criteria:

Right to Work in the UK.
Previous experience in a Facilities Management or similar operational environment
Experience supporting the delivery of multi-service line operations
A strong understanding of KPIs, SLAs and service performance management
Good knowledge of financial processes and cost control within an operational setting
Strong organisational and planning skills, with the ability to manage competing priorities
Experience supervising or supporting operational teams
A proactive, customer-focused approach with strong problem-solving skills
Excellent communication skills, with the ability to build relationships at all levels

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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