Shift Pattern: Monday to Friday, some weekend overtime may be required as part of an on call rota.
The M&E Lead Engineer is responsible for leading a team of mechanical and electrical engineers, overseeing planned preventative maintenance (PPM) and reactive works, and ensuring compliance with statutory and contractual obligations. Supported by a Workplace Co-Ordinator, this role collaborates closely with the helpdesk team, reviews contractor performance, prepares client quotes, and maintains critical trackers to support operational efficiency and client reporting. In addition to leading the governance of M&E service delivery, the role would require practical hands-on support to ensure work delivered is compliant with regulations, OCS safe working practices and policies, and contractual KPI’s.
Key Responsibilities
1. Team Management and Leadership
· Lead a team of engineers with diverse skill sets, assigning tasks, monitoring performance, and ensuring workload balance.
· Conduct regular team briefings to align on priorities, address challenges, and maintain high standards of service delivery.
· Provide technical guidance and mentoring to engineers, fostering skill development and problem-solving capabilities.
2. Collaboration with Helpdesk Team
· Work closely with administrative support to review PPM and reactive work requests, assigning appropriate resource to ensure job completion in timely and compliant manner.
· Provide input on task prioritisation and resource allocation to ensure efficient job completion and minimal downtime.
· Working collaboratively with administrative support and engineering resource to ensure CAFM system is reporting real-time status and updates of open works.
3. Contractor Quote Review and Benchmarking
· Ensure value for money and providing the Client with the most efficient, cost effective, and operationally suitable solutions.
· Monitor Contractor performance in line with OCS expectations of service delivery.
4. Quote Preparation and Tracking
· Utilising administrative support, prepare detailed and accurate quotes for client approval for additional works, repairs, or upgrades, whilst ensuring transparency and value for money.
· Track and report on the status of quotes, including those pending submission to the client and those awaiting approval, using the variable work tracker.
· Follow up with the client or Account Manager to expedite approvals and ensure timely project initiation.
5. Compliance and Certificate Management
· Review certificates from contractors (e.g., compliance certificates for PPM, safety tests) to verify accuracy, completeness, and adherence to statutory regulations.
· Ensure all compliance documentation is filed correctly and available for audits or client reviews.
· Escalate any non-compliance issues to the Account Manager promptly, proposing corrective actions.
6. Compliance Tracker Management
· Use and manage the compliance tracker to monitor PPM schedules, reactive works, and statutory deadlines for M&E assets (e.g., HVAC, electrical systems, fire safety).
· Keep tracker data updated with completion dates, certificate statuses, and any overdue risks, ensuring real-time accuracy.
· Collaborate with the Account management team to maintain 100% compliance across all tracked tasks.
7. Support for Monthly Business Reporting
· Conduct task analysis (e.g., completion rates, overdue tasks, contractor performance) and provide data to the Account Manager for inclusion in monthly business reports.
· Highlight key M&E activities, compliance updates, and risks in a concise format to support client reporting.
· Assist in identifying trends or recurring issues to inform strategic recommendations.
8. Technical Oversight
· Leverage qualified M&E expertise to diagnose complex issues or verify contractor work quality on an as-needed basis.
· Support the Engineering resource to ensure works delivered are compliant, time appropriate, and with resolute solutions.
· Ensure all work complies with safety standards and is documented appropriately.
· Technical knowledge and familiarity with M&E systems expected to be found in a corporate office space and workplace environment. The Lead Engineer will need to work closely with SME’s in the SCP to ensure robust resilience and response to specialist systems.
· Knowledge and familiarity of SFG-20 and maintenance strategies, task descriptions and frequencies.
9. Process Improvement and Risk Mitigation
· Identify and champion innovative ideas and improvements to service delivery as part of continuous improvement plans.
· Proactively flag risks (e.g., aging assets, delayed approvals) and recommend mitigation strategies to the Account Manager.
· Support the implementation of new processes or tools to streamline compliance and reporting.
Skills and Qualifications
Essential:
· Qualified Mechanical and/or Electrical Engineer (e.g., NVQ Level 3, HNC, or equivalent) with proven technical expertise.
· Experience in leading a team of engineers in a facilities management or maintenance environment.
· Strong understanding of PPM, reactive works, and statutory compliance requirements (e.g., F-Gas, electrical safety).
· Proficiency in analysing data, and using tracking/reporting tools.
· Excellent communication and collaboration skills to work with helpdesk, contractors, and clients.
Desirable:
· Previous experience in a client-facing role.
· Knowledge of facilities management software (e.g., CAFM systems).
· Previous/current appointment, and capability for re-appointment, as a Low Voltage Authorised Person.
Working Conditions
· Monday to Friday, however some weekend overtime may be required as part of an on-call rota.
· Office/site-based, with regular interaction across the client premises.
· Willingness to work “on-the-tools” as and when required to support M&E service delivery.
· Flexibility to respond to urgent issues outside standard hours if required.