CCTV Controller

Working Pattern

We are looking for a proactive and professional CCTV Controller to oversee the day-to-day operation of our Control Room at SouthGate Bath Shopping Centre.

This role is responsible for monitoring CCTV systems, coordinating security resources, managing incidents, maintaining accurate records, and supporting the wider security team. The successful candidate will be calm under pressure, confident making operational decisions, and able to communicate effectively with security officers, retailers, emergency services and centre management.

The role requires excellent attention to detail, strong organisational skills and the ability to follow incident management procedures while maintaining a safe and secure environment for our visitors, retailers and staff.

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• SIA – CCTV / Door Supervisor License
• ACT Awareness
• SCaN for CCTV Operators
• Problem-solving skills
• Effective verbal and written communication skills

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

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💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)