Security Controller
JOB PURPOSE
The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security Operations Management in overseeing daily safety operations and
emergency response strategies. This position is responsible for ensuring that safety systems and
protocols are operational, incidents are documented and managed effectively, and communication
during emergencies is coordinated seamlessly. The controller will work closely with the emergency
response teams, monitoring safety systems, supporting incident management, and ensuring the
readiness of safety resources.
This position requires a detail-oriented individual who can handle high-pressure situations, ensure
compliance with safety protocols and provide crucial support during incidents.
MAIN DUTIES AND RESPONSIBILITIES
Emergency Operations Support:
• Assist the Security Operations Management in implementing and monitoring emergency protocols,
particularly during evacuations, guest incidents and incident management.
• Support the coordination and deployment of resources during emergencies, ensuring rapid
response and efficient use of personnel and equipment.
• Monitor the operational readiness of safety systems, including CCTV and public address systems,
ensuring they are fully functional during critical situations.
Incident Management:
• Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation
within incident management systems.
• Assist in the analysis of safety incidents, ensuring that all relevant details are recorded, and
incident reports are completed in accordance with established protocols.
• Support the development of post-incident reports, ensuring thorough evaluations of responses
and recommending improvements based on lessons learned.
Communication & Coordination:
• Ensure that communication between teams during emergencies is clear and effective, including
liaising between departments like Park Operations, Accommodation and Facilities.
• Coordinate with the Security Operations Management to ensure all safety resources are deployed
and that teams are kept informed during incidents.
• Support public communication efforts by assisting with guest notifications, signage and
emergency announcements.
Guest Safety & Experience:
• Assist with implementing safety measures that enhance the guest experience during
emergencies, ensuring clear instructions and professional interactions from staff.
• Monitor and support guest safety protocols, ensuring staff manage guest concerns with empathy
and professionalism during crisis situations.
• Help train and equip team members to handle guest interactions, ensuring effective
communication and maintaining a safe, secure environment for all visitors.
Data Management & Reporting:
• Collect and analyse incident data to assist the Security Operations Management in evaluating safety
performance and identifying emerging risks.
• Maintain records of safety incidents, equipment inspections and safety system operations,
providing detailed reports as required.
• Assist with preparing reports for senior leadership, highlighting safety performance, incident
trends and ongoing operational improvements
Continuous Improvement Initiatives:
• Support the continuous improvement of emergency protocols, suggesting new approaches to
enhance response time and effectiveness.
• Participate in training and development programs, keeping abreast of best practices in
emergency management and public safety.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK
- SIA Door Supervisor Licence is essential.
- SIA CCTV licence ( Essential )
- Experience of working within the security industry/environment is an advantage.
- Exceptional customer service skills.
- Experience in a public facing, customer service role with the ability to deal with challenging situations
- The ability to work on own initiative and as part of a team