Account Manager

As an Account Manager within Retail, you will play a crucial role as the liaison between our organisation and our clients. You will ensure we are providing excellent customer service and delivering works to the contract specifications. This role requires a full UK driving licence and will involve travel between our client sites across the UK so the role is itinerant with a base location of our Head office in Ipswich, Suffolk. The hours are flexible, 8 hours per day Monday to Friday but predominantly 9am to 5.30pm. 

Your key responsibilities will include, but are not limited to:

• Ensure that all works are delivered to the contract specifications/SLAs and provide technical and operational support to direct reports.
• Developing and maintaining strong relationships with clients, relevant stakeholders, staff, and external bodies to aid business development and retention.
• Create and implement account plans to meet client objectives
• Serve as the primary point of contact for clients, ensuring clear communication and resolving any issues
• Track account performance and provide updates to both clients and internal teams

The ideal candidate should meet the following criteria:

You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.

You will also have:

• Excellent communication skills including presentation and written report writing
• You will have excellent negotiation and problem-solving skills
• Strong IT skills including MS Office 365 skills, particularly Excel

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)