Performance & Compliance Manager

Days of Working: You will be required to work flexibly to meet the needs of the service, typically Monday - Friday but may include weekend working.

We are looking for a Performance & Compliance Manager to join our team supporting South London and Maudsley NHS Foundation Trust. This role is pivotal in ensuring compliance, driving performance improvements, and maintaining robust governance across all operational areas. You will lead on audits, training, and health and safety initiatives while supporting the management team to deliver exceptional service standards.

As part of your role, your key responsibilities will include, but are not limited to:

• Advise on and implement OCS policies and processes, ensuring legislative and policy changes are communicated and trained.
• Conduct quality and compliance audits, monitor KPIs, and drive improvements.
• Maintain accurate records, filing systems, and backup files for audits, training, and financial processes.
• Support month and year-end processes including stock counts and invoice requests.
• Deliver toolbox talks, health and safety training, and monthly training sessions for all colleagues.
• Develop training plans and monitor statutory and site-specific training compliance.
• Lead health and safety initiatives, audits, and promote a zero-harm culture.
• Manage service user and staff surveys, payroll accuracy, and reporting.
• Ensure safe systems of work and proper maintenance of plant and equipment.
• Audit safety performance and manage disciplinary actions for breaches.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and be willing to undertake a DBS
  
• Must have a UK Driving licence
• Degree or equivalent qualification.
• Train the Trainer Level 3 (preferably Level 4) and experience in training delivery.
• Strong IT skills including Microsoft Office and statistical systems.
• Demonstrable experience in training, administration management systems, and auditing.
• Background in catering or domestic services, ideally within a healthcare environment.
• Excellent communication and organizational skills.
• Ability to manage compliance, risk, and performance in a complex setting.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

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📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)