Account Manager

Working within EMCOR UK who are now part of OCS UK&I.

Purpose of the Role

Lead and manage client relationships, ensuring the successful delivery of facilities management services while maintaining profitability, driving operational improvements, and identifying opportunities for account growth. This role offers a clear progression path to Account Director.

Key Responsibilities

• Manage account performance, including P&L responsibility and profitability.
• Build and maintain strong client relationships using Key Account Management principles.
• Identify and secure opportunities for additional services, projects, and account growth.
• Lead, develop, and motivate operational and management teams.
• Ensure contractual obligations are delivered safely, efficiently, and to agreed standards.
• Oversee mobilisation, transition, and operational plans for new and existing services.
• Manage suppliers and subcontractors to ensure high-quality service delivery.
• Ensure compliance with health & safety, quality, environmental, commercial, HR, and ethical standards.
• Promote continuous improvement, innovation, and customer value across the account.

Experience & Skills Required

• Proven experience managing complex Facilities Management (FM) or Integrated Facilities Management (IFM) contracts with full P&L responsibility.
• Strong client relationship and stakeholder management skills.
• Demonstrated success in growing accounts through new services and projects.
• Experience managing supply chains, subcontractors, and multi-disciplinary teams.
• Strong commercial awareness and contract management capability.
• Effective leadership, change management, and people development skills.
• Knowledge of both hard and soft FM services.
• Resilient, proactive, and customer-focused with excellent problem-solving abilities.

Personal Attributes

• Natural leader with the ability to inspire and influence others.
• Commercially driven and results-oriented.
• Strong communicator with excellent relationship-building skills.
• Adaptable, energetic, and able to perform under pressure.
• Self-motivated with a continuous improvement mindset.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

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💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)