Client Relationship Manager (Fixed term contract)

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58230

Feltham

Competitive

Cleaning

37.5

Not Specified

Monday, Tuesday, Wednesday, Thursday, Friday

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Client Relationship Manager (Fixed term contract)

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Key Responsibilities

Build and maintain strong relationships with key clients, acting as the primary point of contact for all service-related matters
Liaise closely with internal stakeholders, including Head of Operations, Engineering, and wider support functions, to ensure seamless service delivery
Coordinate and lead regular operational calls with clients, ensuring clear communication and ownership of actions
Monitor service performance against KPIs and SLAs, proactively identifying and resolving issues
Produce and deliver accurate, timely reports on performance, trends, and continuous improvement opportunities
Support contract mobilisation and new launches, ensuring a smooth and effective onboarding process
Contribute to contract growth by identifying opportunities to enhance services and deliver added value to clients
Manage and respond to customer queries in a professional and timely manner, ensuring high levels of satisfaction
Oversee new mobilisations, working cross-functionally to ensure successful implementation
Manage issues relating to stock, suppliers, and third parties, ensuring minimal disruption to service delivery
Support escalation management, resolving challenges quickly and effectively while maintaining strong client relationships
Drive continuous improvement initiatives to enhance service quality and operational efficiency

Skills & Experience Required

Strong client relationship management and stakeholder engagement skills
Excellent communication skills, with the ability to liaise effectively with clients and senior internal stakeholders
Proven experience managing operational service delivery and leading operational calls
Strong organisational skills, with the ability to manage multiple priorities, contracts, and mobilisations simultaneously
Experience supporting contract launches, mobilisations, and ongoing contract growth
Confident problem‑solver, able to manage and resolve issues relating to service delivery, stock, suppliers, and third parties
Strong reporting and analytical skills, with the ability to interpret data and present clear insights
Customer‑focused mindset, with experience handling and resolving customer queries professionally
Ability to work collaboratively across teams, including operations, engineering, and supply chain
Proactive, resilient, and comfortable working in a fast‑paced operational environment

You will also be subject to vetting before you can start this role in line with CAA regulations, this includes an enhanced DBS.

How to Apply:

Benefits

Career progression within a growing company.
Immediate access to “Opportunity” our internal Learning and Development platform.
Training and upskilling available.
HAPI App discounts and vouchers.
Refer a friend scheme with up to £500 of rewards!
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
Access to internal Mental Health First Aiders.
Access to “Stream” giving you the ability to track your wages in real time and access 30% of your earned pay instantly*

*contract specific.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

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