WORKING HOURS - The role is a front of house reception role working Monday's to Fridays 16:00 - 21:00. there will be the chance to have overtime from 21.00 to 08.30 on occasions
ROLE OVERVIEW
OCS are looking for two Relief Security Reception Staff members, one for Manchester City Centre and one for Liverpool City Centre to support daily activities on a range of sites. We are seeking a professional and approachable Security Receptionist to provide a welcoming front-of-house service while ensuring the security of staff, visitors, and contractors. This role combines reception duties with security responsibilities, requiring excellent communication, organisation, and customer service skills.
Responsibilities
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Provide a friendly and professional front-of-house service to all staff, visitors, and contractors, ensuring accurate sign-in/out procedures in line with site security requirements.
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Deliver proactive support, including booking taxis, meeting rooms, and providing relevant information as required.
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Assist visitors, staff, and contractors with queries and provide additional support when needed.
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Answer phone calls efficiently and perform administrative duties as required.
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Maintain calm, professional, and clear communication at all times.
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Manage access control for staff, visitors, and contractors.
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Monitor CCTV systems and conduct regular security checks.
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Respond promptly to incidents, alarms, and emergencies.
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Maintain accurate records of daily activities and incidents.
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Assist with general enquiries and provide excellent customer service.
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Ensure compliance with all security procedures and protocols.
Candidate Requirements
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Right to work in the UK.
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Frontline SIA Licence required.
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Experience in administration, reception, or customer service is desirable.
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Proficient in Microsoft Office.
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Excellent customer service and interpersonal skills.
Additional Requirements
All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.