Head of IT Business Engagement

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

The Head of IT Business Engagement (UK&I) ensures IT works closely with the UK&I business to enable growth, operational excellence, and successful mobilisation of new contracts. The role acts as the bridge between business strategy and IT delivery.

The successful candidate will sit on our UK&I IT senior leadership team and will be based in our Ipswich head office, on a hybrid basis.

Key Responsibilities:

• Act as the senior business partner between IT and the UK & Ireland business, ensuring strong alignment between commercial priorities and technology delivery
• Translate business strategy and growth ambitions into effective, scalable IT solutions that enable performance and innovation
• Play a key role in bid and sales activity, delivering client‑facing presentations and providing expert technology input into new opportunities
• Lead the design of robust IT solution architectures to support new contract wins and long‑term client success
• Own IT delivery during contract mobilisation, ensuring systems, capabilities and readiness are in place for seamless contract starts
• Provide strong governance and financial oversight across UK IT, including investment decisions and bid‑related costs
• Own demand management, prioritising IT initiatives that deliver the greatest business value
• Maintain a transparent and well‑governed demand pipeline between business stakeholders and IT delivery teams

Key Success Measures:

• Successful support of bid opportunities
• Smooth mobilisation of new contracts
• Business stakeholder satisfaction
• Governance and financial control effectiveness

In order to be successful within the role, you will ideally have:

• Senior IT leadership experience within a complex, multi-site organisation
• Strong presentation skills and experience attending sales pitches to new clients
• Strong experience in business partnering or client relationship management roles
• Commercial acumen with experience supporting bids or growth initiatives
• Strong understanding of IT delivery and project lifecycles
• Strong stakeholder management and influencing skills

Competencies:

• Highly collaborative and relationship focused
• Strong influencing and negotiation skills
• Strategic thinking with commercial focus
• Ability to operate across business and IT domains
• Results-driven with strong accountability

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.