As HR Support Administrator, you will be joining a friendly and supportive HR Support function and will play a key role in delivering efficient, accurate, and responsive HR support across the employee lifecycle. This role is central to ensuring smooth day‑to‑day HR operations while supporting managers and employees with a positive, timely, high‑quality service.
Key Responsibilities:
- Validate Right to Work documentation for all new starters in line with UK Home Office requirements.
- Support the onboarding process, ensuring all documentation and systems are accurately updated.
- Triage and respond to HR queries via Zendesk ticketing system and phone calls.
- Escalate complex queries to relevant HR colleagues while maintaining ownership of resolution tracking.
Prepare and issue employment references and confirmation of employment letters.
- Process contract variations and changes to personal details.
- Coordinate leaver correspondence and ensure accurate offboarding documentation.
- Administer maternity, paternity, and other family leave processes.
- Track and update absence records and probationary reviews.
Essential Hiring Criteria:
- Previous experience in an HR administrative or support role.
- Some understanding of UK Right to Work legislation.
- Excellent communication and interpersonal skills.
- Experience using Zendesk or similar helpdesk platforms desirable.
- High attention to detail and ability to manage confidential information.
- Proficient in Microsoft Office Suite and HRIS systems.
Why join OCS?
⭐ OCS
are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting
our dedication to building a supportive workplace where our colleagues feel
valued and motivated.
🍲 Our Catering team offers breakfast and lunch services at our Ipswich
head office, along with free coffee, hot chocolates and a replenishable fruit
basket.
🚀 We believe in investing in our colleague’s futures. The OCS Academy
provides a range of courses and resources that will allow you to grow your
personal skills and advance your career
🙂 With our Hapi app, you can gain access to exclusive discounts, rewards
and wellbeing resources.