Location: Teesside Shopping Centre, TS17 7BW
Shift Pattern: 4 days on, 4 days off. Followed by 4 nights on, 4 nights off. Day shifts are 7am-7pm and nights are 7pm-7am.
As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.
As part of your role, your key responsibilities will include, but are not limited to:
- Ensure clear, accurate communication and transmission of all relevant information
- Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
- Effectively deploy security resources to handle all incidents and matters arising
- Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
- Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
- Implement emergency procedures in accordance with the Incident and Emergency Plan
- Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities
The ideal candidate should meet the following criteria:
- You must have the right to work in the UK
- SIA Door supervisor licence is preferred but not essential
- SIA CCTV licence is essential for this role
- CCTV or Control room experience is essential
- Effective verbal and written communication and administation skills and confidence with Excel and Word.
- Ability to commit to a 4 on 4 off shift pattern - including weekends, days and nights.