55457

London

£13.11 per hour

Private Sector FM

Not Specified

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Night Security Officer

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: This role is working night shifts. 9am until 9pm or 10pm until 8am. You will work on a 4 on, 1 off and 4 on, 2 off shift rotation.

You will be a part of the team which plays a pivotal role in ensuring guests safety and enjoyment for thousands of guests on site. We promote a proactive and diverse culture delivering great customer service to all our guests whilst ensuring the safety of our guests, staff and assets at the London Eye.

The day to day you will consist of being part or a response team patrolling the London Eye, interacting with guests, checking bags and personal searches, back-of-house patrols, Incident and crowd management, asset transfers and being a part of an amazing team.

Main Responsibilities:

Provide a high level of customer service to our guests, in line with company values ensuring that our targets are being met. This requires professionalism during every aspect of the role
To practice Conflict Management successfully across the area, resolving issues whilst ensuring the safety of all guests, staff and protection of all of the areas.
Carrying out bag checks, personal searches, patrols and being vigilant at all times. Guest interaction is very important and world class customer service as per given training
Interact with guests and ensure any issues are resolved to the best of your ability
Patrol the Resort being vigilant for any threats to the safety of the area

We are looking for:

Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues
SIA Door Supervisor licence is essential
SIA CCTV Licence is essential
High level of motivation both self and in a team
Proficient in English language
Team Player and ability to work independently
Lead and uphold required standards in moments of conflict or violence and deliver good results
Interpersonal and relationship building skills within team and networking with other employees at the resort
Good interpersonal skills with the ability to talk to all types of guests
Problem solving and decision-making techniques

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply

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