Supplier Relationship Manager

The Supplier Relationship Manager will be responsible for managing and optimizing the relationships between OCS and its suppliers and subcontractors within a hard services facilities management (FM) environment. This role will focus on a single national retail account, ensuring that all supplier interactions align with company objectives, budgets, and performance standards. 

Key Responsibilities:

•  Main Point of Contact: Act as the primary liaison for suppliers and subcontractors, ensuring clear and effective communication.
•  Relationship Management: Foster and maintain strong relationships between OCS and its suppliers, ensuring mutual understanding and collaboration.
•  KPI and SLA Management: Oversee and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure they are met in line with company budgets and expectations.
•  Contract Negotiation: Negotiate contracts with suppliers to secure advantageous terms and pricing while ensuring compliance with company policies and objectives.
•  Performance Evaluation: Develop and implement supplier performance evaluation metrics to assess and improve supplier quality, delivery, and service levels.
•  Risk Mitigation: Identify and mitigate risks associated with supplier reliability and product quality, implementing contingency plans as necessary.
•  Continuous Improvement: Drive continuous improvement initiatives with suppliers, focusing on process enhancements and cost reduction strategies.
•  Supplier Onboarding: Manage the supplier onboarding process, ensuring all necessary documentation and certifications are obtained and maintained.
•  Conflict Resolution: Resolve disputes and manage conflicts with suppliers in a timely and effective manner to minimize impact on business operations.
•  Cross-Functional Collaboration: Organize and lead cross-functional team meetings to review supplier performance, discuss challenges, and plan future procurement strategies. 

Qualifications:

•  Experience in supplier relationship management within a hard services FM environment.
•  Strong negotiation and contract management skills.
•  Excellent communication and interpersonal skills.
•  Ability to develop and implement performance metrics.
•  Experience in risk management and continuous improvement initiatives.
•  Strong organizational and problem-solving skills.
•  Ability to work effectively in a cross-functional team environment.