Roles and Overview:
The COUPA S2P Programme Lead is responsible for delivering the Procure-to-Pay (P2P) modules of COUPA while also driving adoption an optimisation of our already-implemented Source-to-Contract (S2C) suite, ensuring delivery is on time, on budget, and aligned with business requirements. The role ensures a fully integrated end-to-end S2P process, overseeing solution design, integration, testing, and deployment across a complex, multi-entity organisation. A core responsibility is managing our chosen third‑party SI/implementation partner and driving governance, decision‑making, and organisational adoption.
Key Responsibilities:
• Lead full lifecycle delivery of COUPA (design, build, testing, deployment, hypercare, BAU transition).
• Drive adoption and process optimisation of existing COUPA S2C functionality to ensure end-to-end alignment.
• Develop and manage implementation roadmaps, defining clear milestones and dependencies.
• Own governance, status reporting, RAID management, and stakeholder communication.
• Act as functional SME for COUPA S2P modules (Procurement, Invoicing, Expenses, Supplier Management, CLM, Sourcing).
• Ensure existing S2C outputs (contracts, suppliers, CLM data) integrate effectively with the P2P rollout.
• Translate business requirements into scalable COUPA configuration and process design.
• Work with process owners to redesign processes using best‑practice S2P workflows.
• Ensure robust, tested integrations with ERP, Finance, HR, and supplier systems.
• Serve as primary point of contact for implementation partners/SIs.
• Set delivery expectations and manage partner performance against scope.
• Review and challenge partner recommendations to protect business outcomes.
• Coordinate with COUPA Customer Success, support, and technical teams.
• Collaborate with Change & Communications teams on adoption strategy.
• Support development of training materials, documentation, and user guides.
• Champion new ways of working across Procurement, Finance, and wider business units.
• Oversee creation and execution of SIT, UAT, and regression test scripts.
• Ensure high‑quality data migration (supplier, contract, catalogue, user data).
• Lead cutover planning, hypercare, and transition to BAU support
In order to be successful within the role, you must have:
• Proven experience delivering COUPA implementations in large, complex, multi-entity organisations.
• Functional knowledge of COUPA S2P modules and Procure-to-Pay processes.
• Experience managing third-party SI/implementation partners.
• Ability to manage cross-functional stakeholders (Procurement, Finance, IT, Operations).
• Strong understanding of process mapping, workflow optimisation, and S2P best practice.
• Experience with ERP integrations (MS Dynamics, CAFM).
• Strong project management skills.
• Excellent communication and influencing abilities at all levels.
Desirable:
• COUPA Certifications.
• Experience supporting multi-phase rollouts or enhancements.
• Background in procurement transformation programmes.
• Knowledge of change management methodologies (e.g., PROSCI).
Core Expectations:
• Able to work at pace in a fast and complex FM environment
• Takes full accountability for programme outcomes and delivery.
• Builds trust and drives clear decision-making at senior levels.
• Works effectively across matrixed teams and external partners.
• Thrives in dynamic, fast-paced, deadline-driven environments.
• Operates calmly and decisively under pressure
• Highly structured and detail-oriented
• Self-Starter with the ability to work with minimal direction and supervision
• High operating standards and levels of expectation
• Accountable and reliable, keeping stakeholders informed
• A data-led decision-maker using metrics and lessons learned to improve performance
• Show flexibility in working arrangements to ensure that a high level of service is delivered.
• Have a positive and focused attitude when dealing with all colleagues.
• Adapts quickly to changing priorities and shifting workloads
Key Performance Indicators:
KPIs are likely to include:
• COUPA implementation delivered on time, within budget,
• Implementation meets agreed business requirements.
• High levels of user adoption and positive business feedback post-go-live.
• Strong and effective partner/SI management.
• Sustainable, well-embedded S2P processes across the organisation.
• Knowledge transfer and establishment of a robust BAU support mode
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