Working Days: Monday to Friday 0800 - 17:00
Executive Summary
Operations Administrator to support the operational and administrative requirements of the Morrisons Daily Account. The role will provide essential contract administration, financial support and coordination activities, enabling Regional Facilities Managers (RFMs) to focus on value adding, client facing and risk reducing activities. The introduction of this role is expected to improve operational efficiency, financial control, service delivery, and client satisfaction. The role will act as a central point of control for contract administration activities, ensuring consistency, accuracy, and timeliness across operations.
Experience in a fast paced reactive and proactive environment required. Previous experience in a similar role required. Flexibility of work hours required.
Key Duties and Responsibilities
The Operations Administrator will be responsible for, but not limited to, the following:
Operational & Contract Administration
- Issuing general client notifications (e.g. On-Call manager details, operational team annual leave)
- Updating and maintaining work order trackers and operational dashboards
- Open job management, including identification and notification of risks to SLA compliance
- Subcontractor work order chasing, including:
- Job completion confirmations
- Compliance documentation
- Performance monitoring (Link in with Supplier Relationship Manager)
Commercial & Financial Support
- Maintaining financial and operational trackers
- Sourcing and collating comparable quotes for reactive works and PPM contracts
- Managing WIP (Work in Progress) reports, including:
- Resolving action points
- Investigating and addressing billing queries
- Requesting overdue subcontractor invoices
Governance & Reporting
- Notetaking and action capture during internal and client meetings
- Creation of client meeting PowerPoint presentations
- Supporting financial reporting and cost control activities