Senior Operations Manager

Position Summary:

Responsibility and accountable for the profitable and operational management and service delivery of the OCS Contracts to meet the business and contract objectives. Create and sustain a cohesive, cost effective team for the service delivery of the OCS Contracts. Interfacing with Clients and stakeholders to ensure the satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities. As a member of the SEBU Senior management team, make a broad and powerful contribution across all aspect of the region. 

Key Responsibilities:

• Lead team of Contract/Account Managers.
• Regional budget management to meet and exceed forecast within area of responsibility.
• Train and mentor Managers within team.
• Client liaison escalation.
• Preparation and execution of account management plans, operational programs and PPM Planners.
• Create and sustain a cohesive, cost effective team(s) for the delivery of contracts under your control.
• Responsibility for all day to day management, control, co-ordination, execution of all operations under your control.
• Ensuring that project/minor works are completed on time, within budget and to the required quality levels.
• Carry out weekly reviews with your team to review PPM’s Planned v PPM’s Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs are assigned.
• Client satisfaction and the quality of service provided.
• Ensuring, demonstrate, review and monitor compliance, to meet the expectation and needs of the Client, the organisational goals of the company and satisfy the requirements of IS0 9001, 14001, 50001 & OHSAS 18001 
• Productions of reports at regular intervals determined by contract, detailing physical and financial progress, including monitoring of specification by key performance indicators. Actively demonstrate performance utilising internal /external benchmarking processes to develop areas for continuous improvement.
• Provision of technical advice and problem solving function.
• Monitoring and professional oversight of all works to ensure satisfactory quality levels.
• Ensuring the availability of a 24 hour per day 365 days per year emergency on call service as required.
• Effective sourcing and utilisation of materials and subcontractors.
• Monitoring the quality of the work carried out by the workforce through random engineer audits and the on-going review of breakdowns.
• Be an active member of the South England Business Unit Senior Management Team responsible for managing key accounts and making a broad and powerful contribution across all aspects of the SE Business Unit.
• Deputising for the Regional Director when required.
• Management of OCS staff in the account / contract delivery teams, ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
• Understanding contractual requirements and client expectations and ensuring that services are delivered to meet these standards.
• Identifying opportunities for innovation and organic account growth.
• Working closely with other Regional Operations Managers to ensure consistency of best practice, standards and processes
• Identifying training needs for your teams and ensure the performance management of subordinates that Continuous Professional Development are implemented.
• Managing appraisals and succession planning for staff within your teams
• Manage and monitoring contractual key performance Indicators for operational performance and contractual compliance.
• Implement and manage a robust reporting and review process that provides visibility of all issues, risks and performance for contracts under your control.
• Providing reports on contract performance and key issues affecting the overall service delivery.
• Assisting with business development opportunities and ensuring that proposed solutions are operationally viable
• Assist in the mobilisation of new contracts to comply with agreed scope and performance.
• Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control