Shift Pattern: Monday to Friday 08:30-17:30
OCS are proudly delivering security, cleaning and logistics services to the prestigious Battersea Power Station Estate. It forms part of our Destinations Sector within Private Sector FM.
We are seeking a detail-oriented and tech-savvy Soft Services & Administration Coordinator to manage the operational systems and processes that support cleaning, logistics, and security services across a prestigious luxury site. This role ensures accurate data management, compliance, and seamless coordination between service teams and Operations Managers, leveraging technology to deliver exceptional service standards.
Principal Responsibilities
- Systems & Data Management: Maintain and update systems for scheduling, resource allocation, and service tracking.
- Ensure accurate input and reporting of data related to cleaning, logistics, and security operations.
- Generate dashboards and performance reports for Operations Managers and client stakeholders.
- Process & Compliance: Monitor adherence to SLAs and KPIs through system-based tracking.
- Manage digital documentation for health & safety, compliance audits, and certifications.
- Support procurement workflows and inventory control using system-based tools.
- Coordinate logistics for events and peak periods through system-driven resource planning.
- Act as a systems liaison between site teams, vendors, and client representatives.
- Continuous Improvement:
- Identify opportunities to optimise workflows through better use of technology.
- Support implementation and training for new digital tools and compliance processes.
- Drive automation initiatives to improve transparency and reduce manual errors.
Skills and Attributes:
- Strong proficiency in Over-C and MS Office Suite.
- Experience in facilities management or soft services administration.
- Analytical mindset with ability to interpret data and produce actionable insights.
- Excellent organisational and communication skills.
- Knowledge of compliance standards and health & safety protocols.