Are you ready to sprinkle some magic on our operations? As the Strategic Partnership Director you'll be the wizard behind the curtain, ensuring our guests have a spellbinding experience every time they visit. This role is all about blending strategic insight with hands-on operational excellence. You'll oversee the delivery of engineering, landscaping, cleaning, security, and ancillary services, making sure everything runs smoother than a dragon's scales. Your mission? To deliver world-class service, act as the senior point of escalation, and bring innovative solutions to life.
Main Duties & Responsibilities
- Service Delivery Maestro: Lead the charge in delivering top-notch engineering, landscaping, cleaning, security, and ancillary services across 13+ sites in the UK. Your goal is to ensure every guest leaves with a smile.
- Strategic Sorcerer: Provide strategic direction to enhance service delivery, operational efficiency, and guest satisfaction. Your insights will be the magic wand that transforms our operations.
- Stakeholder Enchanter: Be the go-to person for the Merlin Entertainments account, maintaining strong relationships with key stakeholders and ensuring seamless communication.
- Performance Wizard: Develop and implement robust KPIs to monitor and improve service delivery, ensuring alignment with our magical standards.
- Innovation Alchemist: Drive optimization through technology and identify innovative solutions to keep our operations ahead of the curve.
- Team Leader Extraordinaire: Lead and inspire a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
- Financial Guardian: Manage the financial performance of the account, including a contract value of over £25 million per annum, budgeting, forecasting, and cost control, ensuring we achieve our commercial goals.
- Compliance and Safety Champion: Ensure all operations comply with relevant health, safety, and environmental regulations and standards.
Turnover
> £25 million per annum
Total Number of Employees
Over 700
Health & Safety Accountabilities
- Keep the magic alive by communicating regularly with colleagues on safety matters, ensuring a free flow of ideas and high morale.
- Reflect the safety image positively through your actions and those of your team.
- Maintain your health and safety competence and skill levels.
- Ensure plant and equipment are maintained and fit for purpose.
- Properly manage and supervise work activities.
Critical Performance Measures (CPMs) / Objectives
- Ensure successful mobilisation and transition, meeting all deliverables on time and to the right standard
- Ensure commercial targets are met.
- Achieve sustained growth and retention.
- Maintain high standards of service delivery and guest satisfaction.
Person Specification
Educational Level
- Degree (BSc, BEng or MEng) level as a minimum
Experience
- 10+ years senior management experience in Facilities Management.
- Ideal candidate, has experience managing large scale, complex hard services biased partnerships.
- Previous P&L responsibility of over £25m per annum.
- Proven experience in developing and implementing contract strategies and programs.
- Experience leading in a multi-layered organization with competing priorities.
Personal Characteristics/Attributes
- Excellent interpersonal skills and the ability to communicate effectively at all levels.
- Ability to build credibility with operational managers and colleagues quickly.
- Strong commercial awareness and negotiation skills.
- Tact, diplomacy, and composure.
- Proactive, guest-focused, and results-oriented.
Core Skills
- Focusing on the Customer
- Achieving Results
- Problem Solving
- Team Working
- Communicating & Influencing
- Developing People
- Accounting Knowledge
Other Details
- Driver's License required.
- Flexible working arrangements as needed, especially during incidents