Technical Supervisor

Days of Working: Monday to Friday

Key Responsibilities:

• Act as the primary link between the engineering team and the Operations Manager to ensure smooth day-to-day delivery of the contract
• Provide hands-on technical support to engineers, assisting with troubleshooting and resolution of complex mechanical and electrical issues
• Lead team briefings, toolbox talks, and van inspections, consistently promoting and maintaining a strong health and safety culture
• Monitor and manage operational systems including engineer trackers, tool calibration records, and uniform inventory
• Conduct regular site visits to engage with engineers, assess standards of work, and offer coaching and support
• Work collaboratively with other teams including the Helpdesk, Facilities Managers (FMs), and technical specialists to ensure smooth and effective service delivery
• Audit engineer paperwork, logbooks, and service records to ensure contractual and compliance standards are being met
• Carry out regular audits of PPM (Planned Preventative Maintenance) completion and documentation
• Ensure all health and safety incidents, near misses, or hazards are reported promptly and accurately using the EcoOnline platform
• Use own initiative and problem-solving skills to address site challenges or unexpected maintenance issues
• Support event preparation and delivery across The Royal Parks estate, including highprofile and state occasions
• Participate in the out-of-hours on-call rota (currently 1 week in every 4 weeks; subject to operational changes)
• Assist in identifying training needs or skills gaps within the team and support development of team capabilities
•  Ensure reactive and planned works are completed to a high standard, within SLA timescales, and in full compliance with procedures
• Encourage a team-first approach, supporting collaboration and high standards across all functions

Preferred Qualifications & Experience:

•  Recognised Electrical or Mechanical qualification (e.g., City & Guilds, NVQ, or equivalent)
•  Proven experience in facilities management or a building services environment
• Experience leading or supervising a multi-skilled engineering team
• Strong understanding of health and safety legislation, including compliance auditing and reporting
• Proficient in using digital systems for work tracking, reporting, compliance, and communication
• Capable of balancing management responsibilities with active technical involvement

Work Environment:

• Field-based supervisory role across The Royal Parks estate in London
•  Preferable M&E back ground 
• Good level of Electrical knowledge is required
• Combines office-based coordination and reporting with regular on-site presence
• High-profile, public-facing locations requiring professional conduct, discretion, and a proactive mindset
• Collaborative work with multidisciplinary teams to ensure service excellence and client satisfaction