Overall Purpose of the Role
Support the Operations team, ensure the profitable, efficient, and safe operations of contracts within the company. To provide quality service delivery to all clients in accordance with company procedures. To help and support existing business along with achieving relevant growth targets for new work.
Health & Safety Purpose: To take a direct interest in the health and safety of yourself, your colleagues and others who may be affected by your work activities.
Main Duties & Responsibilities of the Role
- To ensure that a safe working environment is maintained through compliance with all company health and safety policies and procedures measured through auditing as required.
- To ensure compliance with company policies and procedures use of all internal systems.
- To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles
- To ensure any HR issues are dealt with in the correct manner and timescales
- To ensure monthly QA’s with clients are completed and submitted within timescales
- To ensure Monthly KPIs and reporting are adhered too.
- To ensure any site requests are responded to
- To ensure any requests by the Operations team and director of security are responded to and resolved in a timely fashion.
- To help other parts if the business as required
- Flexibility of working hours in required to carry out this role which is subject to weekends.
- Client engagement / relationship attributes are essential for this role
Health & Safety Duties
- Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high.
- Ensure that the OCS safety image is reflected positively through your actions and those of your subordinates.
- To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety.
- Take responsibility for ensuring that a safe system of work is produced and communicated to employees (subordinates) prior to the commencement of the work activity.
- Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
- Ensure that work activities are properly managed and supervised.
- Manage the Occupational Road Risk of those drivers under your control.
- Manage the safety performance of subordinates and take appropriate disciplinary action for any breaches in accordance with Company Procedure.
Group Safety Support: You will be required to work closely with the Group Health and Safety team who are available to provide safety advice and support. Furthermore, you will be required to ensure that safety initiatives are implemented within your areas of control.
Experience
Security management experience operating within a multi-site / service sector environment (essential).
Security QQI Level 6 or above/ equivalent is desirable for this role
Proven track record in delivering effective customer service whilst maintaining appropriate operating margins.
Previous experience (essential).
Proven experience of multi-client site functions.
Personal Characteristics/Attributes
Must be self-motivated and results orientated with effective inter – personal skills and the ability to communicate at all levels. Highly effective communication is essential for this role.
Highly organised with the ability to prioritise workload and delegate effectively to direct reports Ability to mentor and develop staff, counselling and coaching as necessary.
High degree of interest in their own personal development and future career progression