Working Days: Predominantly working alongside Client Team, Monday to Friday
We are seeking a highly experienced and driven Account Director to lead and elevate service delivery across a complex, multi-site NHS healthcare contract. This is a critical leadership role requiring deep expertise in soft services within a healthcare setting. You will work closely with the client team, primarily Monday to Friday, to ensure operational excellence, compliance, and continuous improvement across a diverse portfolio of services. Your ability to navigate the unique demands of NHS environments will be essential to your success.
Healthcare Experience required, Portfolio is multi site and multi service stream including but not limited to , Domestic Services, Patient Catering, Waste - Clinical, domestic, FHU, Linen, Windows, Helpdesk, Portering - 11 inpatient sites and community sites across Lancashire & Southy Cumbria. Predominantly working alongside Client Team, Monday to Friday with occasional weekends required if operational needs arise.
As part of your role, your key responsibilities will include, but are not limited to:
- Leading the delivery of high-quality soft services across 11 inpatient and multiple community sites, including domestic services, patient catering, clinical and domestic waste, linen, portering, helpdesk, and window cleaning.
- Ensuring full compliance with NHS and company standards, with a relentless focus on hygiene, safety, and service excellence.
- Building and developing high-performing teams through effective recruitment, training, and succession planning.
Managing budgets and financial performance, including P&L analysis, debt control, and margin optimisation.
- Driving growth through the retention and expansion of existing contracts and the acquisition of new business via competitive tendering.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK.
- Proven track record of at least five years in a senior operational role within NHS healthcare soft services.
- Strong understanding of NHS client expectations, compliance frameworks, and service delivery standards.
- Demonstrated ability to manage complex, multi-site portfolios with diverse service streams.
- Financially astute, with experience in P&L management and data-driven decision-making.
- Degree-qualified (or equivalent), with enhanced DBS clearance and the right to work in the UK.