Area Support Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Shift pattern: 5 days out of 7, Monday to Friday, occasional weekend work may be required

At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces. 

The role is to support the Cleaning Area Managers throughout the business in the following tasks:

• Induction and training of new OCS In Store Cleaning Managers (ISCM)
• Support ISCMs to resolve operational challenges and provide additional support when/where required
• Support with IMPACT, manual handling and Health & Safety training and coaching in contracts to meet compliance standards and consistent improvement
• Support to arrange operational cleaning cover during holidays/absence and vacancies and for any adhoc cleaning requirements
• Support with recruitment of cleaners through advertising, shortlisting, interviews and job offer stages including collation of all necessary information for Right to Work compliance
• Provide cover during ISCM absence periods and vacancies
• Effectively communicate with your Area Manager regarding the cleaning specification and ensure they are aware of any challenges which may need to be escalated further
• Build and maintain an effective working relationship with the client by ensuring you and your team communicate with the client’s employees in the appropriate way
• Respond to any customer feedback in a professional and timely manner
• Take a proactive approach in developing the provision of services on site whilst working inside agreed specifications
• Ensure all audits are completed within agree timescales
• Responsible for ensuring all equipment on site is safe and appropriate to use and any defects to be reported
• Responsibility for monitoring cleaning product on site, maintaining stock levels and submitting orders as required in line with agreed site budgets
• Ensure chemicals and other equipment are stored correctly with correct labelling and COSH data
• Safeguard colleague compliance with H&S standards and procedures at all times
• Ensure all site sign in procedures are followed and clock in times are recorded accurately
• Ensure all rotas are in place to cover the needs of the site taking into account peak periods.
• Control over hours budget spent on site with reviews by Area Manager on weekly basis
• Ensuring employees on site wear correct uniform and PPE whilst monitoring site spend on such items
• Monitoring spend on equipment and machinery on site to adhere to agreed site budgets
• Respond promptly and appropriately to emails
• Submit timesheets and absence logs in keeping with established processing deadlines
• Submit leaver forms accurately and promptly in keeping with established processing deadlines
• Conduct Record of Conversation discussions with employees ensuring documentation is clear
• Performance manage employees who may need additional support and development to meet required standards.
• Involvement with investigation matters such as personal accident or potential disciplinary investigations
• Monitoring absence levels on site and escalating for further action where appropriate
• Other duties reasonably expected to deliver an effective and efficient service to our customers

Performance Standard:

• Weekly ‘green’ store audits conducted on site with client
• Employee turnover across site.
• Control and reporting of sickness and absence on site
• Satisfactory budget control on site
• Efficient processing of timesheets and employee submissions within timescales
• Positive relationships with colleagues and client employees