Facilities Services Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Days of Working: Monday to Friday

Role Overview

As Portfolio Manager you will manage and maintain a high standard of Hard and Soft service delivery across an allocated portfolio and work in the required manner under the direction of the Account Director to ensure the provision of an efficient and effective service to the end user.

Key Responsibilities:

• To effectively allocate tasks and responsibilities to direct reports across a geographical area and take the necessary steps to ensure the required services and service level standards
• To establish and maintain high standards by monitoring the work completed, rectifying unsatisfactory standards and completing the appropriate documentation
• Support recruitment, development and coaching of direct reports to embed leaderships skills and operational ownership within the team
• Ensuring that all works are delivered safely and on time, within budget and to the required quality standards.
• Responsible for all operational service delivery including risk and compliance in the allocated sites through contract delivery teams.
• Own the customer relationship, promoting a one-team approach and issue resolution to ensure good communication standards around service provision and delivery.
• Promote a safety-first culture, lead technical inspections, building walkarounds and proactively identify tasks and provision of PPE.
• Oversee incidents, investigations & failure management.
• Update Asset Register and maintenance plans
• Conduct audits for safety and environmental cleanliness
• Maintain budgetary control over equipment, materials and labour hours, organising workloads fairly and within the specified budget.
• Carry out regular staff meetings to assist in effective two-way communication and to communicate the company’s aims and objectives to team members.
• Carry out continuous improvement assessments and lead improvement initiatives
• Ensure all employee training is recorded on appropriate documentation and centralised records are updated
• Deal with grievance, disciplinary or welfare matters with support from line management and Human Resource Team
• Lead workplace welfare meetings, return-to-work interviews, investigations, disciplinary meetings and grievance hearings with support from the HR Team
• Ensure all reporting deadlines are met in a timely fashion E.g. payroll submissions
• Other duties reasonably expected to deliver an effective and efficient service to our customer

About You:

• Applicants must have the right to work in the UK
• Self-motivated and able to work effectively in a fast-paced environment
• Have a positive and focused attitude when dealing with all colleagues
• Be able to take personal responsibility
• Have a flexible and positive attitude towards work
• Able to prioritise effectively and demonstrate excellent time management skills
• Ability to influence and gain commitment from colleagues
• Ability to lead a team
• Able to demonstrate customer focus and build a positive working relationship
• Highly organised and detail conscious
• Ability to demonstrate strong personal integrity and maintain confidentiality
• Ability to give constructive feedback but also listen to and learn from the same
• Strong leadership style with a focus on supporting and developing employees and colleagues
• Taking responsibility for the area and proactive attitude to problem-solve
• Flexibility and willingness to adapt to meet customer or business needs
• Willingness to travel around your portfolio as required to meet the needs of the business