Operations Support Manager (Healthcare)

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Public Sector FM business division that provides Cleaning, Catering, Facilities Management, Hard Services, Pest Control and Security services to a wide range of prestigious clients, within the Healthcare market.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management.  OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

As part of your role, your key responsibilities will include, but are not limited to:

• To provide professional operational direction, which supports the business in delivering efficiently and effectively its commitments to our clients in the provision of a service completed to a high standard within the agreed budget and service levels.
• To have responsibility for the success and safe running of the contract and to ensure that the team is always operating in a safe environment for themselves, OCS colleagues, our client, members of the public and supply partners.
• Monitor and report on the quality and financial performance of the services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.
• Must have the ability to work as part of a busy team, self-start and achieve common goals and business strategies.
• To ensure that the operational team is recruited, trained and retained thus ensuring the highest level of good-will and motivation towards the company and customers is attained.                            

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK.
• An enhanced DBS will be completed for the successful candidate.
• Degree or equivalent as a minimum.
• Office based qualifications including Training and Auditing.
• Excellent IT qualifications including Microsoft Office, Excel, PowerPoint, Word and statistical systems.
• Relevant professional membership preferred in Cleaning.
• NVQ or LIM Level 3 in management or similar or demonstrable time served experience.
• IOSH general certificate in Safety management.
• BIFM Desirable.