Supplier Relationship Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Days of Working: Monday to Friday

Role Overview: The Supplier Relationship Manager will be responsible for managing and optimising the relationships between OCS and its suppliers and subcontractors within a hard services facilities management (FM) environment. This role will focus on a national retail account, ensuring that all supplier interactions align with company objectives, budgets, and performance standards.

Key Responsibilities:

• Act as the primary liaison for suppliers and subcontractors, ensuring clear and effective communication.
• Foster and maintain strong relationships between OCS and its suppliers, ensuring mutual understanding and collaboration.
• Oversee and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure they are met in line with company budgets and expectations.
• Negotiate contracts with suppliers to secure advantageous terms and pricing while ensuring compliance with company policies and objectives.
• Develop and implement supplier performance evaluation metrics to assess and improve supplier quality, delivery, and service levels.
• Identify and mitigate risks associated with supplier reliability and product quality, implementing contingency plans as necessary.
• Drive continuous improvement initiatives with suppliers, focusing on process enhancements and cost reduction strategies.
• Manage the supplier onboarding process, ensuring all necessary documentation and certifications are obtained and maintained.
• Resolve disputes and manage conflicts with suppliers in a timely and effective manner to minimize impact on business operations.
• Organise and lead cross-functional team meetings to review supplier performance, discuss challenges, and plan future procurement strategies.

Qualifications:

• Must be willing to travel.
• Proven experience in supplier relationship management within a hard services FM environment.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement performance metrics.
• Experience in risk management and continuous improvement initiatives.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a cross-functional team environment.